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  1. Bloodborne Pathogens Know The Risk
  2. Exceeding Expectations!

    Exceeding Expectations!

    $695.00

    <p> In this fast-paced, humorous video program, you will join Harry Anderson, popular star of Night Court and Dave&#39;s World, on a shopping trip to buy his wife a birthday present. Harry has come to his favorite gift shop--favorite because he is treated so well by Judy, the salesperson. Harry clearly makes the point that excellent customer service is what keeps him coming back.</p> <p align="left"> <b>Key Learning Points:</b></p> <ul> <li> Create a relationship, not just a sale.</li> <li> Really listen to the customer to find his or her needs.</li> <li> Respond quickly.</li> <li> Avoid &quot;I don&#39;t know.&quot;</li> <li> Truly exceed expectations.</li> <li> Create customer loyalty.</li> </ul> <p> <b>Package Includes:</b> 14 minute video and Leader&#39;s Guide.</p> Learn More
  3. Give 'em The Pickle

    Give ‘em the Pickle Training Video by Bob Farrell

    $895.00

    <p> This training program is loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: &quot;take care of your customers.&quot; Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!</p> <p> <span style="font-family: arial,helvetica,sans-serif;">PICKLES are those special or extra things you do to make people happy. It&#39;s a hand written thank you note with every order shipped. It&#39;s walking the customer to the item they&#39;re looking for rather than pointing... or maybe it&#39;s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That&#39;s the message behind the Give &rsquo;em the PICKLE training video!</span></p> <p> <span style="font-family: arial,helvetica,sans-serif;">Highly entertaining and motivational, the Give &rsquo;em the PICKLE training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.</span></p> <p> <span style="font-family: arial,helvetica,sans-serif;">Give &rsquo;em the PICKLE Training Video Key Learning Points...</span></p> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Service:</strong> <em>Make serving others your #1 Priority</em><em>.</em> You work in a noble profession, be proud of what you do. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Attitude:</strong> <em>Choose your Attitude.</em><em> </em>How you think about your customers, is how you will treat them. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Consistency: </strong>Set high standards, and stick to them. Customers return because they like what happened last time. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Teamwork: </strong>Look for ways to make each other look good. In the end, everything ends up in front of the customer!</span></li> </ul>

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  4. Glad I Could Help

    Glad I Could Help

    Regular Price: $795.00

    Special Price: $695.00

    <div class="product_desc"> <p> <em>Real Customer Service Situations for Discussion</em><br /> <br /> There&#39;s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. <br /> <br /> Now, you can equip employees to handle those calls and confrontations without getting rattled. They&#39;ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued.<br /> <br /> Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a &quot;glad I could help&quot; attitude, customers will feel positive about the employee, the organization, and the way they have been treated-ultimately creating long-term customer loyalty.</p> <h4> <span style="color: #003366;">Learning Point Highlights:</span></h4> <ul> <li> Understand that the number one thing that really matters to customers is how they are treated</li> <li> Keep your focus on what you can do to solve a customer&#39;s problem</li> <li> Exhibit a &quot;glad I could help&quot; attitude when dealing with customers</li> <li> Make sure the customer is left with a positive, memorable impression</li> </ul> <p> <strong>Run Time:</strong> 21 Minutes</p> </div> Learn More
  5. Harassment Is Training Video Hospitality
  6. Sexual Harassment: Is It or Isn't It? (Hospitality Version)

    Sexual Harassment: Is It or Isn't It? (Hospitality Version)

    $845.00

    <p> <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:DontVertAlignCellWithSp/> <w:DontBreakConstrainedForcedTables/> <w:DontVertAlignInTxbx/> <w:Word11KerningPairs/> <w:CachedColBalance/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac 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mso-para-margin-left:0pt; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} </style> <![endif]--></p> <p class="MsoNormal" style="margin-bottom:0pt;margin-bottom:.0001pt;line-height: 12.6pt"> <span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">It is always best to be perfectly clear about sexual harassment. Surprisingly, many instances of sexual harassment are due to lack of a common understanding at work. This program shows you 13 specific instances of sexual harassment and how to prevent it from happening in your workplace. By defining what is and isn&#39;t sexual harassment, no one can be unsure about what is, or isn&#39;t, appropriate behavior in the workplace.</span></p> <p class="MsoNormal" style="margin-top:9.0pt;margin-right:0pt;margin-bottom:4.5pt; margin-left:0pt;line-height:12.6pt;mso-outline-level:3"> <b><span style="font-size:12.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;color:#125E9F">THIS PROGRAM IS AVAILABLE IN MULTIPLE VERSIONS</span></b></p> <p class="MsoNormal" style="margin-bottom:0pt;margin-bottom:.0001pt;line-height: 12.6pt"> <span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom:0pt;margin-bottom:.0001pt;line-height: 12.6pt"> <span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom:9.0pt;line-height:12.6pt"> <b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;color:#125E9F">Each version is specific to these different environments:</span></b></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Office</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Hospitality</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Manufacturing</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Retail</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Office/Manufacturing</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 9.0pt;margin-left:15.0pt;text-indent:-18.0pt;line-height:12.6pt;mso-list:l1 level1 lfo1; tab-stops:list 36.0pt"> <span style="font-size:10.0pt; mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Healthcare</span></p> <p class="MsoNormal" style="margin-top:9.0pt;margin-right:0pt;margin-bottom:9.0pt; margin-left:0pt;line-height:12.6pt;mso-outline-level:3"> <b><span style="font-size:12.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;color:#125E9F">Purchase Package Includes</span></b></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Sexual Harassment: Is It Or Isn&#39;t It? DVD</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Customizable PowerPoint Presentation</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 9.0pt;margin-left:15.0pt;text-indent:-18.0pt;line-height:12.6pt;mso-list:l0 level1 lfo2; tab-stops:list 36.0pt"> <span style="font-size:10.0pt; mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">A printable Leader&#39;s Guide, Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards</span></p> Learn More
  7. The Difficult Guest (Complete Package)

    The Difficult Guest (Complete Package)

    $895.00

    <h2> Description</h2> <p> <b>What&#39;s Included:</b> Two DVDs (The Training Film and Separate Training Role Plays), a Comprehensive Leader&#39;s Guide, Participant&#39;s Booklet &amp; 10 Difficult Guest Pocket Cards <br /> (Program length: <strong>Training Video: 23 minutes Role Plays: 15 minutes</strong>)</p> <p> The sequel to the best selling customer service film, The Guest. Guests don&#39;t ask for much. Customers just want to be treated like guests at home -- they want to feel welcome, be taken care of, get what they came for, be thanked for their visit and get invited back. Guests don&#39;t start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are you can turn things around. But guests can be difficult in three ways -- The Distracted Guest brings all their problems with them. They simply haven&#39;t been properly welcomed to your world yet. All they need is to know that they&#39;re going to be personally taken care of while they&#39;re your guests. The Disappointed Guest arrives with certain expectations. For one reason or another they end up feeling let down. Often, the problem is not what you do or say, but how you do or say it. The Disruptive Guest calls for emergency action. They feel ignored, embarrassed, insulted or unfairly treated. You have to deal with them before you can deal with their problem. Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more. From the baggage line to the hotel lobby, from the bank to the health clinic, we encounter some very difficult customers (the distracter, the disappointed, and the disruptive) and some very creative customer service solutions.</p> <h2> Key Learning Points</h2> <ul class="learning-points"> <li> Listen to your customers</li> <li> Apologize personally</li> <li> Solve problems</li> <li> Thank your guest for their business</li> </ul> Learn More
  8. The Guest 2nd Edition

    The Guest 2nd Edition

    $895.00

    <h1> The Guest, 2nd Edition</h1> <h2> Run time: 15 Minutes</h2> <p> Treat your customer like you would <i>a Guest</i> in your home.<br /> <br /> That&#39;s the message behind this hilarious update of a classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It&#39;s that simple and that important.<br /> <br /> This training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything they need to learn about delivering great customer service, they already know -- whether &quot;the customer&quot; is external or an internal co-worker. <br /> <br /> <b>It&#39;s as simple as&hellip;</b></p> <ul> <li> Welcoming Them</li> <li> Using Their Name</li> <li> Taking Care of Their Needs</li> <li> Thanking Them</li> <li> Inviting Them Back</li> </ul> Learn More
  9. The Guest and Difficult Guest Combo Package
  10. The Leadership Pickles Customer Service Training Video

    The Leadership Pickles Customer Service Training Video

    $895.00

    <p> What Bob Farrell did for customer service in the run away hit &ldquo;Give `em the PICKLE!,&rdquo; he&rsquo;s doing again for leadership with &ldquo;The Leadership Pickles!&rdquo; What defines a leader? According to Bob Farrell... &quot;Leaders are those who SERVE the people who SERVE the customer.&quot;<br /> <br /> Just as customers need pickles - those special things you do for them to keep them coming back - your employees need their pickles too. They want and need certain things from you as their leader. If they get them, they&rsquo;ll follow you and achieve great things. If they don&rsquo;t get their leadership pickles, their belief and respect for you as a leader may begin to slip. Being in leadership is a tough job. It requires you to be the best you can be. &quot;The Leadership Pickles!&quot; will inspire you to give your employees their leadership pickles!<br /> &nbsp;</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Spread enthusiasm through creating a sense of urgency and making things fun</li> <li> Inspire confidence by taking fear out of the future, communication and listening</li> <li> Demonstrate integrity at all times</li> </ul> <p> <br /> Package includes the video, &quot;The Leadership Pickles&quot; 50 sheet Pickle Sticky Pad, 10 &quot;Leadership Pickles&quot; Pocket Reminder Cards, 1 Gold Pickle Lapel Pin, 5 Green Pickle Lapel Pins and 1 Leader&rsquo;s Guide on CDROM.</p> Learn More

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