Time - The Next Dimension of Quality, quality performance training video aim:

Time - The Next Dimension of Quality teaches if it has no value to the customer, then it is not worth spending time on.

Time - The Next Dimension of Quality Training Video Summary:

Did you know only 25% of time spent on any process actually adds value to the product or service? Rath & Strong's John Guaspari and Edward Hay present a simple concept - don't spend time on anything that has no value in the eyes of the customer.

In this quality performance training video, you’ll learn how to identity which steps add value to a process or service and which ones don’t. When the items that do not add any value are removed, employees will deliver products and services to the customer faster, achieve higher levels of quality, and put your organization ahead of its competitors. Time: The Next Dimension of Quality is for anyone who wants to serve the customer better, be more competitive, and increase quality performance.

Time - The Next Dimension of Quality key outcomes:

• Identify quality performance opportunities

• Identify activities in a process

• Apply the three criteria to determine if a process adds value

Training resources

Video (29 minutes) 
Course leader's guide (PDF)