Exceeding Expectations!

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Exceeding Expectations!

In this fast-paced, humorous video program, you will join Harry Anderson, popular star of Night Court and Dave's World, on a shopping trip to buy his wife a birthday present. Harry has come to his favorite gift shop--favorite because he is treated so well by Judy, the salesperson. Harry clearly makes the point that excellent customer service is what keeps him coming back.

Key Learning Points:

  • Create a relationship, not just a sale.
  • Really listen to the customer to find his or her needs.
  • Respond quickly.
  • Avoid "I don't know."
  • Truly exceed expectations.
  • Create customer loyalty.

Package Includes: 14 minute video and Leader's Guide.

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