Who Sold You This Then? Hugh Laurie Updated Version

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Who Sold You this Then Hugh Laurie Version

Who Sold You This Then Hugh Laurie Version (20 Minutes)

What you Get:

  • Who Sold You This Then Training DVD (20 Minutes)
  • Leader's guide
  • Course Leader's Guide (PDF)
  • Delegate Worksheets
  • PowerPoint slides
  • Self-study Workbook


Who Sold You This Then helps service staff appreciate skills needed to satisfy customers and represent business in a professional manner.

Who Sold You This Then training video summary:

In this service staff training video, Charlie, a service repairman, is called to provide service in different scenarios. At each location, he manages to criticize everything important to his business: the product he services, his customer, the salesperson, and his organization. The realistic scenarios in Who Sold You This Then make clear points about the role service plays.

At a computer center, a hi-tech machine has failed and needs a new part. The customer overhears Charlie’s call to his office and assumes the company is inefficient and unable to help. Finally, when inspecting a household’s security system, he criticizes the engineer and salesperson before him, leaving the customer unhappy.

When Charlie sees the light, he understands he is a trouble-shooter, not a troublemaker. Once understanding his role, he repairs an oven in a restaurant and leaves the chef happily satisfied with his service. The chef signs another service contract and orders a new kitchen upgrade. In this John Cleese training video, viewers will appreciate how their service reflects on the company.

Who Sold You This Then? Service staff training video key outcomes:

• Learn skills to satisfy customers

• Implement service with confidence

• Represent your business in a positive, professional manner

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