What Do You Say?

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What Do You Say?


What's Included: DVD, Customer Comments video, card game, 10 employee handbooks, manager's guide and 10 pocket cards
(Program length: 20 minutes)

Topics: Customer Service, Retail

This fast-paced, fun and entertaining video literally answers the question “What Do You Say?” when faced with those awkward and difficult customer service moments. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations, then provides practical answers that are immediately applicable on the job. The What Do You Say? Card Game delivers up another large dose of fun and learning. Grounded in the real world, employees have to think quickly as they win cheers, Service Bucks and points. Blank cards are easily customized to fit any company. A comprehensive Meeting-in-a-Box, this program includes everything a front line manager needs to conduct an effective training meeting with their team.

Key Learning Points

  • What do you say when your guest is disappointed?
  • What do you say when your guest won’t let you help?
  • What do you say when it’s not about business?
  • What do you say when you can’t say yes?

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