Tom Peters

Tom Peters

Staff Recommended Programs

Items 1 to 10 of 17 total

per page
Page:
  1. 1
  2. 2

Grid  List 

Set Descending Direction
  1. 10 Vital Rules for Giving Incredible Speeches

    10 Vital Rules for Giving Incredible Speeches

    $195.00

    <p> Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the audience about - what else - speech making. Alternately tongue-in-cheek and serious, this informative and entertaining acceptance speech is liberally peppered with anecdotes and more than a little autobiographical insight into how he became one of the most popular speakers in the country.<br /> &nbsp;</p> <h4 class="imp"> <span style="color: #003366;">KEY LEARNING POINTS</span></h4> <ul> <li> Understand Peters&rsquo; five personal observations on the art of presentation</li> <li> Refute textbook rules of speech making</li> <li> Learn Peters&rsquo; seven quidelines for making great presentations</li> </ul> Learn More
  2. A Passion for Customers with Tom Peters

    A Passion for Customers with Tom Peters

    $895.00

    <h2> Passion for Customers with Tom Peters</h2> <p> &nbsp;</p> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles.</p> <p> &nbsp;</p> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles. <br /> <br /> In <em>A Passion for Customers</em>, Tom Peters takes you on a guided tour of five extremely profitable organizations:</p> <ul> <li> Louisville Redbirds</li> <li> Federal Express</li> <li> Worthington Industries</li> <li> The Limited</li> <li> University National Bank &amp; Trust Company (UNB&amp;T)</li> </ul> <p> There is a short cut version of Passion for Customers available. The short cut is 25 minutes and includes the following organizations:</p> <ul> <li> Federal Express</li> <li> Louisville Redbirds</li> <li> Worthington Industries</li> </ul> <p> While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success. <br /> &nbsp;</p> <h3 class="imp"> KEY LEARNING POINTS</h3> <ul> <li> Learn that service and quality pay off - in both customer and employee satisfaction</li> <li> Improve company relations with customers by tuning employees into the details of customer service</li> <li> Encourage the quick responsiveness</li> <li> Recognize the importance of the front line individuals</li> </ul> <p> &nbsp;</p> <p> <strong>Run Time:</strong> 67 Minutes</p> Learn More
  3. A Passion for Customers with Tom Peters (Short Cut)

    A Passion for Customers with Tom Peters (Short Cut)

    $495.00

    <h2> Passion for Customers with Tom Peters</h2> <p> &nbsp;</p> <p> In&nbsp;<em>A Passion for Customers</em>, Tom Peters takes you on a guided tour of five extremely profitable organizations:</p> <ul> <li> Louisville Redbirds</li> <li> Federal Express</li> <li> Worthington Industries</li> <li> The Limited</li> <li> University National Bank &amp; Trust Company (UNB&amp;T)</li> </ul> <p> The short cut is 25 minutes and includes the following organizations:</p> <ul> <li> Federal Express</li> <li> Louisville Redbirds</li> <li> Worthington Industries</li> </ul> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles.</p> <p> &nbsp;</p> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles. <br /> &nbsp;</p> <p> While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success. <br /> &nbsp;</p> <h3 class="imp"> KEY LEARNING POINTS</h3> <ul> <li> Learn that service and quality pay off - in both customer and employee satisfaction</li> <li> Improve company relations with customers by tuning employees into the details of customer service</li> <li> Encourage the quick responsiveness</li> <li> Recognize the importance of the front line individuals</li> </ul> <p> &nbsp;</p> <p> <strong>Run Time:</strong> 67 Minutes</p> Learn More
  4. Everything is Design by Tom Peters

    Everything is Design by Tom Peters

    $495.00

    <div class="product_desc"> <p> Today, it is increasingly difficult for one organization to stand out in the crowd. Tom Peters has one surefire way to stand out. It is design. In the video, Everything is Design, Tom explains that design is more than the curve of a handle, a flashing icon, or a translucent toothbrush holder. <br /> <br /> Design affects everything we create &ndash; products, services, processes, websites, conversations, and even careers. Its effect is rarely neutral. The purposeful thought (or lack thereof) that we put into design is the difference between an experience that is easy, helpful, fun, and inspiring &ndash; or totally frustrating. <br /> <br /> In a world in which so many experiences are the same, great design is the key to creating an emotional connection that makes people crave what you do. <br /> <br /> Join author Tom Peters for a passionate exploration of what he calls &ldquo;one of the most promising untapped economic opportunities&rdquo; of our time. Everything is Design will challenge you to recognize all the opportunities you have to win your customer&rsquo;s hearts by meeting their needs and desires. <br /> &nbsp;</p> <h3 class="imp"> Key Learning Points</h3> <ul> <li> Design is never neutral</li> <li> Beautiful systems win</li> <li> Create a sense of WOW</li> <li> Go beyond &ldquo;satisfied&rdquo; customers</li> </ul> <p> <strong>Run Time: </strong>41 Minutes</p> </div> Learn More
  5. Excellence in the Public Sector with Tom Peters

    Excellence in the Public Sector with Tom Peters

    $695.00

    <p> Tom Peters does more than destroy the myth that, by definition, public sector management must be poor. He offers examples of five organizations whose managerial excellence provides a blueprint for success in both public and private sector organizations. <br /> - Houston Metropolitan, Houston, TX<br /> <br /> The film accomplishes its purpose: to show that it is possible to achieve excellence with the taxpayer&rsquo;s money and to explain how it&rsquo;s done. <br /> - Barbara Holsopple, The Phoenix Gazette<br /> <br /> Tom Peters proves that the management revolution is not confined to the private sector - that a revolution is brewing in the public sector, too. He travels to five organizations - The Navy Depot at Alameda, California; the National Theater Workshop of the Handicapped in New York City; the City of Phoenix, Arizona; the Department of Juvenile Justice in New York City; and the National Forest Service in Ochoco, Oregon - and uncovers the secrets of their management success. 48 minutes<br /> &nbsp;</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Motivate workers through recognition and gainsharing</li> <li> Celebrate small wins in the anticipation of big ones</li> <li> Understand the power of participative management</li> </ul> <p> <strong>Running Time:</strong> 59 Minutes</p> Learn More
  6. In Search of Excellence Disney Segment

    In Search of Excellence Disney Segment

    $495.00

    <div class="product_desc"> <p> At <strong>Disney World </strong>you&rsquo;ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success. <br /> <br /> Motivate your employees to be more innovative, responsive and committed than ever before! <br /> <br /> The In Search of Excellence video is one of the best selling training programs of all time.<br /> <br /> This DVD contains only the Disney Segment of In Search of Excellence. Please see <strong>In Search of Excellence</strong> for the full-length training program.</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Show your team that Excellence is attainable</li> <li> Discover how to increase productivity by removing fear of failure</li> <li> Promote employee motivation</li> <li> Communicate corporate values</li> <li> Creatively link reward to performance for greater payoffs and profits</li> </ul> <p> <strong>Run Time:</strong> 14 Minutes</p> </div> Learn More
  7. In Search of Excellence with Tom Peters

    In Search of Excellence with Tom Peters

    $775.00

    <p> Motivate your employees to be more innovative, responsive and committed than ever before! The In Search of Excellence video is one of the best selling training programs of all time. <br /> <br /> In In Search of Excellence - an intriguing and inspiring case study based program - Tom Peters is your host and guide for a far-ranging, behind-the-scenes investigation of phenomenally successful organizations. <br /> <br /> The In Search of Excellence DVD training program is based on the best-selling book, In Search of Excellence.<br /> <br /> In the boardrooms, think tanks and training centers of a wide range of the world&rsquo;s best-run companies, you&rsquo;ll see how &quot;Quality&quot; and &quot;Customer Service&quot; have truly become a way of life. You&rsquo;ll see leadership in action and learn from the best. The DVD provides insights into management excellence, customer service, leadership, and much more.</p> <ul> </ul> <ul> <li> <strong>At Disney World</strong>, you&rsquo;ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success.</li> </ul> <p> &nbsp;</p> <ul> </ul> <ul> <li> <strong>At Stew Leonard&rsquo;s Dairy</strong>, you will see how a passion for customers is translated into huge business success.</li> </ul> <p> &nbsp;</p> <ul> </ul> <ul> <li> <strong>On a visit to Apple Computers</strong>, you&rsquo;ll witness the birth of the Macintosh and watch as Steve Jobs leads his development team.</li> </ul> <p> &nbsp;</p> <ul> </ul> <ul> <li> <strong>You&rsquo;ll see how 3M</strong> encourages new product development by treating every manager as an entrepreneur. You&rsquo;ll also learn how 3M developed and marketed its legendary Post-It notes.</li> </ul> <p> &nbsp;</p> <ul> </ul> <ul> <li> <strong>At Dana Corporation</strong>, you&rsquo;ll see a factory manager meeting the challenge of increasing productivity through consultation and collaboration rather than confrontation.</li> </ul> <p> &nbsp;</p> <ul> </ul> <ul> <li> <strong>At North American Tool &amp; Die</strong>, you&rsquo;ll watch Tom Melohn motivate his people to work for &quot;no rejects.&quot;</li> </ul> <p> &nbsp;</p> <ul> </ul> <ul> <li> <strong>Moving to McDonald&rsquo;s</strong> you&rsquo;ll watch staff being rewarded and encouraged to strive for perfection.</li> </ul> <p> &nbsp;</p> <ul> <li> <strong>At IBM&rsquo;s Golden Circle retreat</strong>, you&rsquo;ll listen in as the legendary Buck Rogers talks corporate values to a spellbound sales force.</li> </ul> <h3> KEY LEARNING POINTS</h3> <ul> <li> Show your team that Excellence is attainable</li> <li> Discover how to increase productivity by removing fear of failure</li> <li> Promote employee motivation</li> <li> Communicate corporate values</li> <li> Creatively link reward to performance for greater payoffs and profits</li> </ul> <p> <strong>Run Time:</strong> 88 Minutes</p> Learn More
  8. Innovate or Die

    Innovate or Die

    $495.00

    <div class="product_desc"> <p> The controversial message of the Tom Peters video program Innovate Or Die may unnerve and/or inspire you: <br /> <br /> It&rsquo;s pretty simple. The truth is we know nothing about what the Future may hold for American business. The only mortal sin in such an environment of uncertainty is to do nothing. <br /> <br /> Action counts. Even misdirected action. Just so long as you are moving fast!<br /> <br /> <em><em>&quot;If you don&rsquo;t like change, you&rsquo;re going to like irrelevance even less.&quot; </em></em></p> <p align="right"> - General Eric Shinseki, Chief of Staff U.S. Army</p> <p> The key to future success no matter how industries shake out is creating a corporate environment that:</p> <ul> <li> Encourages curiosity</li> <li> Nurtures research and development</li> <li> Goes beyond empowerment to equipping workers to run their own micro-businesses to better serve their customer base</li> <li> Implements innovative ideas, even at great risk for failure</li> <li> Promotes a Professional Service Firm approach to every task in every department</li> <li> Creates systems that are &quot;beautiful,&quot; and not simply technologically adroit</li> <li> Pushes beyond TQM and into realms of excellent design and passionate customer service takes decisive action NOW!</li> </ul> <p> In Innovate or Die, Tom Peters explores with his usual dynamic style the need for organizations to constantly change, innovate, and radically adapt in order to stay competitive. He introduces his concept of Circle of Innovation, a roadmap for getting from &quot;static here&quot; to &quot;innovative there.&quot;</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Understand the importance of innovation as a business and strategic tool</li> <li> Motivate your employees around the importance of speed</li> </ul> <p> <strong>Run Time:</strong> 52 Minutes</p> </div> Learn More
  9. Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    $295.00

    <p> Jordan&#39;s Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan&#39;s has made every aspect of the shopping experience for furniture fun-and different. And how that in turn makes Jordan&#39;s so successful. <br /> <br /> In this fast-paced and entertaining video, you will gain insights into delivering great customer service! You&#39;ll also see how to make your customer&#39;s next experience a memorable one. <br /> &nbsp;</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Give The Customer a WOW! Experience</li> <li> Deliver Outstanding Service-Before, During, and After the Sale</li> <li> Know How Your Product Fits the Customer&#39;s Needs</li> <li> Have Fun!</li> </ul> <p> This training package includes the video and a workbook plus Mardi Gras beads. Please call for pricing if purchasing multiple modules from Tom Peter&#39;s Re-Imagine Series.</p> <p> <strong>Run Time:</strong> 6 Minutes</p> Learn More
  10. OXO Good Grips: Think Differently

    OXO Good Grips: Think Differently

    $495.00

    <p style="margin: 15px 0px; padding: 0px; line-height: 19.200000762939453px; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; "> Is it possible to revolutionize an industry that&#39;s been around for centuries &ndash; and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company &ndash; one where innovation, passion, and thinking differently are the key factors to success.&nbsp;<br style="margin: 0px; padding: 0px; " /> <br style="margin: 0px; padding: 0px; " /> In this program you will learn about the value of thinking differently. You will see how new products and business success can come from any kind of customer &ndash; even one that doesn&#39;t fit the definitions of the marketing experts. You will see how a passionate belief in design and product improvement can achieve great results. You&#39;ll also find out how you can stay lean and flexible through partnerships with other businesses. Moreover, you will learn how a culture of continuous innovation and improvement can lead to incredible results.&nbsp;<br style="margin: 0px; padding: 0px; " /> &nbsp;</p> <h4 style="margin: 10px 0px; padding: 0px; font-size: 14px; color: rgb(206, 42, 30); clear: none; font-family: Helvetica, Arial, sans-serif; line-height: 19.200000762939453px; "> <span style="margin: 0px; padding: 0px; color: rgb(0, 51, 102); ">Key Learning Points</span></h4> <ul style="margin: 10px 20px; padding: 0px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; line-height: 19.200000762939453px; "> <li style="margin: 0px; padding: 0px; line-height: 1.6em; color: rgb(51, 51, 51); "> Think Differently</li> <li style="margin: 0px; padding: 0px; line-height: 1.6em; color: rgb(51, 51, 51); "> Design Matters</li> <li style="margin: 0px; padding: 0px; line-height: 1.6em; color: rgb(51, 51, 51); "> Stay Lean and Flexible</li> <li style="margin: 0px; padding: 0px; line-height: 1.6em; color: rgb(51, 51, 51); "> Passion Matters</li> <li style="margin: 0px; padding: 0px; line-height: 1.6em; color: rgb(51, 51, 51); "> View Competition as an Opportunity</li> </ul> <p style="margin: 15px 0px; padding: 0px; line-height: 19.200000762939453px; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; "> Includes a participant workbook. Please call for pricing if purchasing multiple modules from Tom Peter&#39;s Re-Imagine Series.</p> Learn More

Items 1 to 10 of 17 total

per page
Page:
  1. 1
  2. 2

Grid  List 

Set Descending Direction