Get your hospitality staff excited about delivering great customer service by identifying the payoff in it for them and helping them effectively deal with difficult hospitality situations when they occur.
Training Points:
- Motivate Yourself to Deliver Great Service.
- Respond Honestly, tactfully, and empathetically to customer needs in a variety of hospitality environments.
- How to solve customer problems and build customer relationships in the hospitality industry.
This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel.
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