The Secret: Customer Service Uncovered

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The Secret: Customer Service Uncovered


Topics: Customer Service, Diversity

This video focuses on the most difficult customer service challenges, such as dealing with customers who speak a different language, come from a different culture, or act in a way that might otherwise test the patience of service personnel. This video includes scenes from three different settings...technical support, banks, and retail.

Key Learning Points

  • How to put yourself in the customer's shoes
  • How to be honest and tactful with customers
  • How to make even the most difficult customers feel liked and welcome

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