The Guest and Difficult Guest Combo Package

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Price:
$1,595.00

Availability: In stock

Average Rating: Not Rated
$1,595.00

The Guest and Difficult Guest Combo Package

The Guest and Difficult Guest Combo Package

Comes with The Guest Second Edition, The Difficult Guest AND Original Guest is FREE

The Guest and Difficult Guest Combo Package helps employees to handle difficult customers as well as keeping the good ones coming back. So often we are treated like an interruption in a company's day or a nuisance they have to handle before they get back to real work. The Guest focuses on really connecting with the customer.

Difficult Guests are like a hospital's emergency patients. They have to be treated quicker and with special care. 

Key Learning Points

  • Welcome the Guest
  • Using Their Name
  • Take Care of their needs in a pleasant manner
  • Thank Them
  • Invite Them Back
  • Listen to the customers
  • Apologize to the customer personally
  • Solve their problem
  • Thank your guest for their business

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