The Guest Plus the Guest Second Edition is included FREE
What's Included: The Guest 2E & The Original Guest on DVD, 1 CD-ROm (includes the Expanded Leader's Guide, Reproducible Handouts, customizable PowerPoint Presentation) 10 The Guest Pocket Cards
(Program length: 15 minutes)
The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
Great customer service is no secret. That’s the message behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It’s that simple.
Great customer service lies within each of us. With each new customer we have a choice: we can treat them as an interruption in our day, or we can greet them as a welcomed guest. Let this video forever change the way we see our customers …. our Guests!
Key Learning Points
- Welcoming Them
- Using Their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back