The Customer is Always Dwight John Cleese Training Video

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$870.00

The Customer is Always Dwight

The Customer is Always Dwight, process management training video aim:

The Customer is Always Dwight teaches employees process management.

The Customer is Always Dwight training video summary:

Every company has a process of operations that changes one thing into another. To achieve 100% quality each time, everyone in the process needs to treat each other as internal customers, discover each other’s needs, and find a way to meet those needs. This is process management, an approach explored by Dwight. Process management improves productivity and job satisfaction. In process management, managers are process owners and manage the process chain.

In The Customer is Always Dwight, Dwight uses different examples to prove that quality should not be confined to products and services, but should be the way that organizations work. 

This process management training video offers a new approach to delivering 100% quality. The Customer is Always Dwight helps organizations identify the needs of their internal and external customers, making the process as good as the product or service.

The Customer is Always Dwight key outcomes

-Transforms your view of your organization

 

Training resources

Video (25 mins) 
Course leader's guide (PDF)

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