The 5 Values of Great Customer Service

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The 5 Values of Great Customer Service

THE 5 VALUES OF GREAT CUSTOMER SERVICE presents a value-based training approach to meeting the challenge of an increased diversity in most organizations’ customer population. The video component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect. This video program opens with a series of five dramatizations, each one underscoring one of the five values of great customer service. The program then explores how we can integrate the 5 values into our daily work. To do this, the program introduces the G.R.E.A.T. acronym: G reet all customers and make them feel comfortable R espect cultural and other personal differences E valuate how your customers want to be served A djust your approach to match your customer’s needs T hank your customers for their business

Key Learning Points

  • Show Respect
  • Every customer is your most important customer
  • Personalize
  • Avoid preconceived notions and stereotypes
  • Pay Attention
  • Asseses how customers want to be served and adjust
  • Show You Care
  • Present a positive, supportive attitude
  • Advocate
  • Stay on your customer’s side

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