Telephone Courtesy Pays Off II

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Telephone Courtesy Pays Off II

Production Date: 1997

Are untrained employees driving your customers away?   

Training Points:

  • Deal with telephone complaints courteously.
  • Correctly deny certain requests, so you don't offend the caller.
  • Expedite telephone transfers and minimize delays.
  • Handle challenges like voice mail and language barriers.

Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows you how to use the telephone cordially, efficiently, and properly, so that the impression the customer gets of your organization is upbeat and positive.

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