Telephone Behavior The Rules of Effective Communication John Cleese Training Video

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Telephone Behavior

Telephone Behavior The Rules of Effective Communication, telephone behavior video aim:

Telephone Behavior The Rules of Effective Communication trains staff on telephone behavior and customer service skills

Telephone Behavior The Rules of Effective Communication training video summary:

In this telephone customer service training video, an assistant manager of a marketing department prepares to give her local community a speech on telephone behavior. Unfortunately her own telephone behavior skills are not that great. Luckily, someone is available to show her the mistakes she is making and how to overcome them. Telephone Behavior The Rules of Effective Communication teaches the lesson that calls start with a verbal handshake. Viewers will also learn telephone behavior tips, such as answering the phone within four rings and putting a smile in your voice.

This telephone customer service training video teaches that preparation is vital to the success of the call, statistics should be on hand, questions should be open-ended, and the caller’ s name should be used frequently to establish a bond and trust. Techniques also covered include closing the call properly and taking notes. This John Cleese training video also covers the topic of voicemail.

Telephone Behavior The Rules of Effective Communication Key Learning Points

• Suitable for anyone who uses the phone

• Improves business representation on the phone

• Rules for conducting calls from start to finish

 

Training resources

Video (25 mins) 
Course leader's guide (PDF)

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