Lila's Story

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Lila's Story

Lila's Story (14 Minutes)

What you Get:

  • 14 minute English and Spanish versions on DVD
  • Customizable PowerPoint
  • Training Points
  • Chapterized Content
  • Leader's Guide PDF
  • An Employee Quiz


Lila's story is hosted by a career nurse who find herself in the hospital as a patient. She takes a look back at the people she treated through the years and realizes that along the way she lost her ability to care about the patients and their families behind the illness they had. This story will help empower your people to find that care in the service they provide and bring back the feelings they had that made them want to work in healthcare. It helps enhance employee's satisfaction in the work they perform. It is a must-see for anyone working in healthcare.

  • Make a good first impression
  • Meet customers expectations
  • Learn to follow up effectively
  • Fulfills JCAHO-required guest relations
  • Enhances employees' work satisfaction

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