If Looks Could Kill John Cleese Video

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If Looks Could Kill

If Looks Could Kill Customer Service Training Video (28 Minutes)

What you Get:

  • If Looks Could Kill Training DVD (28 Minutes)
  • Course leader's guide (PDF) 
  • Delegate worksheets 
  • PowerPoint slides
  • Self-study workbook


If Looks Could Kill demonstrates to front-line staff members how behavior can improve customer attitudes and result in more sales.

If Looks Could Kill training video summary:

If Looks Could Kill shows employees that a successful outcome, when working with customers or colleagues, is determined by behavior. The plot involves a detective's case where communication had a fatal result. A customer was driven to distraction in various places of business. The detective must solve the mystery by uncovering how several suspects’ behavior led to the customer’s demise.

This John Cleese training video demonstrates how behavior can be a powerful tool or a lethal weapon. Viewers will learn why individuals are pleasant to one person and rude to another. This customer service training video will show your employees how to use positive behavior to provide better customer service. They will learn that behavior breeds behavior, behavior is a choice, and behavior can be used to help a transaction.

If Looks Could Kill key outcomes:

• Behavior breeds behavior

• Behavior is a choice

• Behavior can be used to help a transaction

• Engaging, amusing, and realistic scenarios

• Analysis of front-line behavior

• Use names

• Provide undivided attention

• Use smiles and sympathy

• Suitable for a wide range of industries and staff levels

• Smile, look attentive, be sympathetic

• Written by behavioral expert Dr. Peter Honey

Program Contents: If Looks Could Kill 28 minute DVD Video or DVD, Course Leader's Guide, Delegate worksheets, PowerPoint slides, and Self-study workbook on disk.

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