How to Lose Customers Without Really Trying John Cleese Training Video

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$870.00

How to Lose Customers

How to Lose Customers Without Really Trying (32 Minutes) 

What You Get:

  • How to Lose Customers Without Really Trying Training DVD (32 Minutes)
  • Course Leader's Guide
  • Participant worksheets on Disk
  • PowerPoint slides/OHPs on Disk
  • Self-study workbook on Disk
 
How to Lose Customers Without Really Trying trains employees on the basic techniques needed to achieve customer satisfaction.

How to Lose Customers Without Really Trying summary:

Customers can make us frustrated, but is imperative that no matter how unpleasant any one customer can be that we treat all customers as our personal guests and satisfy their every need. How to Lose Customers Without Really Trying demonstrates various realistic scenarios where staff members resort to aggressiveness and patronize customers by acting superior. It also demonstrates defensive behavior where staff members ignore customers and fail to take responsibility for errors.

These humorous customer service training video sketches teach employees the foundation for appropriate customer care. It also explains the rules to follow that make customers happy and earn repeat business. Employees will learn the dos and don’ts of customer service: recognizing the need behind a customer’s request, solving the customer’s problem, and concluding the encounter successfully.

How to Lose Customers Without Really Trying Customer Service Training Video Key Outcomes:

• Learn how to handle demanding people

• Put yourself in the customer’s position

• Find the need behind the customer’s request

• Acknowledge the customer

• Accept responsibility

• Learn rules for achieving customer satisfaction

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