Hospitality Training Videos

Staff Recommended Programs

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  1. Exceeding Expectations!

    Exceeding Expectations!

    $695.00

    <p> In this fast-paced, humorous video program, you will join Harry Anderson, popular star of Night Court and Dave&#39;s World, on a shopping trip to buy his wife a birthday present. Harry has come to his favorite gift shop--favorite because he is treated so well by Judy, the salesperson. Harry clearly makes the point that excellent customer service is what keeps him coming back.</p> <p align="left"> <b>Key Learning Points:</b></p> <ul> <li> Create a relationship, not just a sale.</li> <li> Really listen to the customer to find his or her needs.</li> <li> Respond quickly.</li> <li> Avoid &quot;I don&#39;t know.&quot;</li> <li> Truly exceed expectations.</li> <li> Create customer loyalty.</li> </ul> <p> <b>Package Includes:</b> 14 minute video and Leader&#39;s Guide.</p> Learn More
  2. Give 'em The Pickle

    Give ‘em the Pickle Training Video by Bob Farrell

    $895.00

    <p> This training program is loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: &quot;take care of your customers.&quot; Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!</p> <p> <span style="font-family: arial,helvetica,sans-serif;">PICKLES are those special or extra things you do to make people happy. It&#39;s a hand written thank you note with every order shipped. It&#39;s walking the customer to the item they&#39;re looking for rather than pointing... or maybe it&#39;s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That&#39;s the message behind the Give &rsquo;em the PICKLE training video!</span></p> <p> <span style="font-family: arial,helvetica,sans-serif;">Highly entertaining and motivational, the Give &rsquo;em the PICKLE training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.</span></p> <p> <span style="font-family: arial,helvetica,sans-serif;">Give &rsquo;em the PICKLE Training Video Key Learning Points...</span></p> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Service:</strong> <em>Make serving others your #1 Priority</em><em>.</em> You work in a noble profession, be proud of what you do. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Attitude:</strong> <em>Choose your Attitude.</em><em> </em>How you think about your customers, is how you will treat them. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Consistency: </strong>Set high standards, and stick to them. Customers return because they like what happened last time. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Teamwork: </strong>Look for ways to make each other look good. In the end, everything ends up in front of the customer!</span></li> </ul>

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  3. Glad I Could Help

    Glad I Could Help

    Regular Price: $795.00

    Special Price: $695.00

    <div class="product_desc"> <p> <em>Real Customer Service Situations for Discussion</em><br /> <br /> There&#39;s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. <br /> <br /> Now, you can equip employees to handle those calls and confrontations without getting rattled. They&#39;ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued.<br /> <br /> Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a &quot;glad I could help&quot; attitude, customers will feel positive about the employee, the organization, and the way they have been treated-ultimately creating long-term customer loyalty.</p> <h4> <span style="color: #003366;">Learning Point Highlights:</span></h4> <ul> <li> Understand that the number one thing that really matters to customers is how they are treated</li> <li> Keep your focus on what you can do to solve a customer&#39;s problem</li> <li> Exhibit a &quot;glad I could help&quot; attitude when dealing with customers</li> <li> Make sure the customer is left with a positive, memorable impression</li> </ul> <p> <strong>Run Time:</strong> 21 Minutes</p> </div> Learn More
  4. Harassment Is Training Video Hospitality
  5. In Search of Excellence Disney Segment

    In Search of Excellence Disney Segment

    $495.00

    <div class="product_desc"> <p> At <strong>Disney World </strong>you&rsquo;ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success. <br /> <br /> Motivate your employees to be more innovative, responsive and committed than ever before! <br /> <br /> The In Search of Excellence video is one of the best selling training programs of all time.<br /> <br /> This DVD contains only the Disney Segment of In Search of Excellence. Please see <strong>In Search of Excellence</strong> for the full-length training program.</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Show your team that Excellence is attainable</li> <li> Discover how to increase productivity by removing fear of failure</li> <li> Promote employee motivation</li> <li> Communicate corporate values</li> <li> Creatively link reward to performance for greater payoffs and profits</li> </ul> <p> <strong>Run Time:</strong> 14 Minutes</p> </div> Learn More
  6. More Than A Gut Feeling Service and Hospitality Version
  7. Sexual Harassment: Is It or Isn't It? (Hospitality Version)

    Sexual Harassment: Is It or Isn't It? (Hospitality Version)

    $845.00

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mso-para-margin-left:0pt; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} </style> <![endif]--></p> <p class="MsoNormal" style="margin-bottom:0pt;margin-bottom:.0001pt;line-height: 12.6pt"> <span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">It is always best to be perfectly clear about sexual harassment. Surprisingly, many instances of sexual harassment are due to lack of a common understanding at work. This program shows you 13 specific instances of sexual harassment and how to prevent it from happening in your workplace. By defining what is and isn&#39;t sexual harassment, no one can be unsure about what is, or isn&#39;t, appropriate behavior in the workplace.</span></p> <p class="MsoNormal" style="margin-top:9.0pt;margin-right:0pt;margin-bottom:4.5pt; margin-left:0pt;line-height:12.6pt;mso-outline-level:3"> <b><span style="font-size:12.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;color:#125E9F">THIS PROGRAM IS AVAILABLE IN MULTIPLE VERSIONS</span></b></p> <p class="MsoNormal" style="margin-bottom:0pt;margin-bottom:.0001pt;line-height: 12.6pt"> <span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom:0pt;margin-bottom:.0001pt;line-height: 12.6pt"> <span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">&nbsp;</span></p> <p class="MsoNormal" style="margin-bottom:9.0pt;line-height:12.6pt"> <b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;color:#125E9F">Each version is specific to these different environments:</span></b></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Office</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Hospitality</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Manufacturing</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Retail</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Office/Manufacturing</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 9.0pt;margin-left:15.0pt;text-indent:-18.0pt;line-height:12.6pt;mso-list:l1 level1 lfo1; tab-stops:list 36.0pt"> <span style="font-size:10.0pt; mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Healthcare</span></p> <p class="MsoNormal" style="margin-top:9.0pt;margin-right:0pt;margin-bottom:9.0pt; margin-left:0pt;line-height:12.6pt;mso-outline-level:3"> <b><span style="font-size:12.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;color:#125E9F">Purchase Package Includes</span></b></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Sexual Harassment: Is It Or Isn&#39;t It? DVD</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 0pt;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height: 12.6pt;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"> <span style="font-size:10.0pt;mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">Customizable PowerPoint Presentation</span></p> <p class="MsoNormal" style="margin-top:0pt;margin-right:15.0pt;margin-bottom: 9.0pt;margin-left:15.0pt;text-indent:-18.0pt;line-height:12.6pt;mso-list:l0 level1 lfo2; tab-stops:list 36.0pt"> <span style="font-size:10.0pt; mso-bidi-font-size:9.0pt;font-family:Symbol;mso-fareast-font-family:Symbol; mso-bidi-font-family:Symbol;color:#333333"><span style="mso-list:Ignore">&middot;<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333">A printable Leader&#39;s Guide, Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards</span></p> Learn More
  8. The Difficult Guest (Complete Package)

    The Difficult Guest (Complete Package)

    $895.00

    <h2> Description</h2> <p> <b>What&#39;s Included:</b> Two DVDs (The Training Film and Separate Training Role Plays), a Comprehensive Leader&#39;s Guide, Participant&#39;s Booklet &amp; 10 Difficult Guest Pocket Cards <br /> (Program length: <strong>Training Video: 23 minutes Role Plays: 15 minutes</strong>)</p> <p> The sequel to the best selling customer service film, The Guest. Guests don&#39;t ask for much. Customers just want to be treated like guests at home -- they want to feel welcome, be taken care of, get what they came for, be thanked for their visit and get invited back. Guests don&#39;t start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are you can turn things around. But guests can be difficult in three ways -- The Distracted Guest brings all their problems with them. They simply haven&#39;t been properly welcomed to your world yet. All they need is to know that they&#39;re going to be personally taken care of while they&#39;re your guests. The Disappointed Guest arrives with certain expectations. For one reason or another they end up feeling let down. Often, the problem is not what you do or say, but how you do or say it. The Disruptive Guest calls for emergency action. They feel ignored, embarrassed, insulted or unfairly treated. You have to deal with them before you can deal with their problem. Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more. From the baggage line to the hotel lobby, from the bank to the health clinic, we encounter some very difficult customers (the distracter, the disappointed, and the disruptive) and some very creative customer service solutions.</p> <h2> Key Learning Points</h2> <ul class="learning-points"> <li> Listen to your customers</li> <li> Apologize personally</li> <li> Solve problems</li> <li> Thank your guest for their business</li> </ul> Learn More
  9. The Guest

    The Guest

    $895.00

    <h2> Description</h2> <p> <b>What&#39;s Included:</b> The Guest 2E &amp; The Original Guest on DVD, 1 CD-ROm (includes the Expanded Leader&#39;s Guide, Reproducible Handouts, customizable PowerPoint Presentation) 10 The Guest Pocket Cards <br /> (Program length: <strong>15 minutes</strong>)</p> <div> <p> <font color="#454545" face="Arial"><font color="#454545" face="Arial"><font color="#454545" face="Arial">The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. <br /> Great customer service is no secret. That&rsquo;s the message behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It&rsquo;s that simple. <br /> Great customer service lies within each of us. With each new customer we have a choice: we can treat them as an interruption in our day, or we can greet them as a welcomed guest. Let this video forever change the way we see our customers &hellip;. our Guests!</font></font></font></p> </div> <h2> Key Learning Points</h2> <ul class="learning-points"> <li> Welcoming Them</li> <li> Using Their Name</li> <li> Taking Care of their Needs</li> <li> Thanking Them</li> <li> Inviting Them Back</li> </ul> Learn More
  10. The Guest 2nd Edition

    The Guest 2nd Edition

    $895.00

    <h1> The Guest, 2nd Edition</h1> <h2> Run time: 15 Minutes</h2> <p> Treat your customer like you would <i>a Guest</i> in your home.<br /> <br /> That&#39;s the message behind this hilarious update of a classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It&#39;s that simple and that important.<br /> <br /> This training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything they need to learn about delivering great customer service, they already know -- whether &quot;the customer&quot; is external or an internal co-worker. <br /> <br /> <b>It&#39;s as simple as&hellip;</b></p> <ul> <li> Welcoming Them</li> <li> Using Their Name</li> <li> Taking Care of Their Needs</li> <li> Thanking Them</li> <li> Inviting Them Back</li> </ul> Learn More

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Hospitality training videos are essential for the hotel, restaurant and anyone consistently operating directly with the public. The expectations of people are high when they go to take time off from their jobs. And according to The Chicago Tribune on the hospitality industry employees are actually going to college level programs to be prepared for the hospitality industry. It is imperative that hospitality training videos tackle the tough subjects of customer service. The standards are constantly raised and businesses that have been going strong for years can find themselves in trouble. Hospitality training videos help organizations take care of their customers so that their customers can take care of them.

Probably the toughest aspect found in customer service training that is illustrated in the hospitality industry is the art of handling difficult clientele. The requirements are simple but carrying them out isn’t always the easiest thing to do. When clients become abrasive, disorderly or plain outright rude, this is where a company really earns its money. It’s great to have a hotel when every guest goes straight to their room, orders room service and goes to sleep and leaves early. Hospitality training videos demonstrate how an organization can comport itself when the chips are down.

So in some hospitality training videos the situation can be that a customer is outraged. The Difficult Guest training video is incredible in helping organizations find the right words at the right time to settle client down and even turn it into a positive thing. That is one element not often stressed in hospitality training videos. There is an opportunity in bad situations to create a lifetime loyal customer. Remember when you were angry and a company said please come back free of charge or let us upgrade you for our mistake. It’s not that you’re getting something for free or else you wouldn’t keep coming back. It’s that they put their money where their mouth was and did something about the problem.

Besides customer service aspect of the industry, hospitality training videos have to cover the hiring process. As one can imagine, creating personal and memorable customer service situations requires a particular set of skills. And finding people in possession of those skills takes utilizing some great hospitality training videos. A great hospitality training video for interviewing skills is called More Than A Gut Feeling Hospitality Version. This hospitality training video is incredible as assisting an organization in finding people that are perfect for the position. Most hospitality training videos deal only with issues directly related to the customer. But this hospitality training video deals with finding those great people who will be interacting with the clients in your organization.

Hospitality training videos are hard to find when it comes to sexual harassment training. Hospitality training videos cover this subject are rare but in this case come highly regarded. The best hospitality training video on this subject is Sexual Harassment: Is It or Isn’t It Hospitality Version. This hospitality training video is set in the all-familiar hospitality settings and breaks through the issues that are more specific to the hospitality industry. The industry is more familiar by trade and there are hospitality training videos like Harassment Is For Hospitality that deals with interaction between the client and employee and employees and fellow co-workers.

Out of all hospitality training videos, the one that is most recognized and gets the most credit for turning around customer satisfaction is the Give em The Pickle video. This hospitality training video is all about changing an organization for this inside. The strategy of the Give 'em the Pickle hospitality training video is to come up with those little things that your representatives can give the customer that make their customer service experience unique and memorable. Hospitality training videos that fail to do this fall behind the times and are soon forgotten. And there are industry specialists that adhere to this philosophy featured in Fast Company to keep customers around the block.

The hospitality training video In Search of Excellence The Disney segment has become legendary. Tom Peters has given his all in hospitality training videos and the research that is required and this is his masterpiece. After studying the best customer service secrets of the finest organizations in the world, Disney stood alone in some amazing aspects of client services. This hospitality training video captures what it means to excel in the industry.