Hospitality Training Videos

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Hospitality training videos are essential for the hotel, restaurant and anyone consistently operating directly with the public. The expectations of people are high when they go to take time off from their jobs. And according to The Chicago Tribune on the hospitality industry employees are actually going to college level programs to be prepared for the hospitality industry. It is imperative that hospitality training videos tackle the tough subjects of customer service. The standards are constantly raised and businesses that have been going strong for years can find themselves in trouble. Hospitality training videos help organizations take care of their customers so that their customers can take care of them.

Probably the toughest aspect found in customer service training that is illustrated in the hospitality industry is the art of handling difficult clientele. The requirements are simple but carrying them out isn’t always the easiest thing to do. When clients become abrasive, disorderly or plain outright rude, this is where a company really earns its money. It’s great to have a hotel when every guest goes straight to their room, orders room service and goes to sleep and leaves early. Hospitality training videos demonstrate how an organization can comport itself when the chips are down.

So in some hospitality training videos the situation can be that a customer is outraged. The Difficult Guest training video is incredible in helping organizations find the right words at the right time to settle client down and even turn it into a positive thing. That is one element not often stressed in hospitality training videos. There is an opportunity in bad situations to create a lifetime loyal customer. Remember when you were angry and a company said please come back free of charge or let us upgrade you for our mistake. It’s not that you’re getting something for free or else you wouldn’t keep coming back. It’s that they put their money where their mouth was and did something about the problem.

Besides customer service aspect of the industry, hospitality training videos have to cover the hiring process. As one can imagine, creating personal and memorable customer service situations requires a particular set of skills. And finding people in possession of those skills takes utilizing some great hospitality training videos. A great hospitality training video for interviewing skills is called More Than A Gut Feeling Hospitality Version. This hospitality training video is incredible as assisting an organization in finding people that are perfect for the position. Most hospitality training videos deal only with issues directly related to the customer. But this hospitality training video deals with finding those great people who will be interacting with the clients in your organization.

Hospitality training videos are hard to find when it comes to sexual harassment training. Hospitality training videos cover this subject are rare but in this case come highly regarded. The best hospitality training video on this subject is Sexual Harassment: Is It or Isn’t It Hospitality Version. This hospitality training video is set in the all-familiar hospitality settings and breaks through the issues that are more specific to the hospitality industry. The industry is more familiar by trade and there are hospitality training videos like Harassment Is For Hospitality that deals with interaction between the client and employee and employees and fellow co-workers.

Out of all hospitality training videos, the one that is most recognized and gets the most credit for turning around customer satisfaction is the Give em The Pickle video. This hospitality training video is all about changing an organization for this inside. The strategy of the Give 'em the Pickle hospitality training video is to come up with those little things that your representatives can give the customer that make their customer service experience unique and memorable. Hospitality training videos that fail to do this fall behind the times and are soon forgotten. And there are industry specialists that adhere to this philosophy featured in Fast Company to keep customers around the block.

The hospitality training video In Search of Excellence The Disney segment has become legendary. Tom Peters has given his all in hospitality training videos and the research that is required and this is his masterpiece. After studying the best customer service secrets of the finest organizations in the world, Disney stood alone in some amazing aspects of client services. This hospitality training video captures what it means to excel in the industry.