FAQ

FREQUENTLY ASKED QUESTIONS ABOUT OUR CORPORATE
TRAINING VIDEOS AND DVD'S

 

Is your shopping cart secure?

Shop with confidence at Carltons Training Our Shopping cart is safe, secure, and easy to use. Your personal information is safe with us. We will never sell, rent, or otherwise disclose your information to any 3rd party vendors.

I can't find the title I'm looking for on your website

If you can't find a particular title here, you may want to visit one of our other websites of Carltons Training Solutions. We offer videos and dvd's on a variety of training topics. At the top of each page on our website, there is a Search bar where you can search for more titles! You will receive results from all of our websites. If you don't see it here, you can probably find it by using the search feature!

Do I qualify for the Organizational Discounts listed on your website?

Educational Institution:

You must be a public or private Kindergarten through 12th grade school or an accredited college or university to qualify as an educational institution. Educational departments within companies or government institutions do not qualify for the discount.

Government Discounts:

You must be a Local, State or Federal Government Agency. Government contractors do not qualify.

Non-Profit Discounts:

In most cases you must be a 501C3 Non-Profit organization to qualify.

Do you offer a low price guarantee?

By choosing Jim Case and Carlton's Training, you are guaranteed there will never be a lower price for any program you purchase. We also honor all sales. No one likes to shop around all day but no one wants to miss a deal either. If you find a lower price on a title, call us and tell us where you found it and we will honor that price.

What if I have a problem with an item I ordered?

In cases where a video tape breaks, The DVD program won't play, or any other technical difficulties arise with the product, simply ship us the product and we'll ship you a new one, with no questions asked.

What are the shipping fees?

For all orders in the United States, shipping is free. For International orders, please contact us for more information about shipping methods. Don't forget to mention that you saw the title on our website when you call!

Do you offer free previews?

We always offer free 30 day previews. Do we charge after that? Never. We just like to get them back so that others may also have an opportunity to view them. Call us today to request a free preview!

Don't see the answer to your question? Just ask Jim Case Carlton's Training.