Customer Service

Customer Service

Staff Recommended Programs

Items 1 to 10 of 68 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Grid  List 

Set Descending Direction
  1. A Passion for Customers with Tom Peters

    A Passion for Customers with Tom Peters

    $895.00

    <h2> Passion for Customers with Tom Peters</h2> <p> &nbsp;</p> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles.</p> <p> &nbsp;</p> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles. <br /> <br /> In <em>A Passion for Customers</em>, Tom Peters takes you on a guided tour of five extremely profitable organizations:</p> <ul> <li> Louisville Redbirds</li> <li> Federal Express</li> <li> Worthington Industries</li> <li> The Limited</li> <li> University National Bank &amp; Trust Company (UNB&amp;T)</li> </ul> <p> There is a short cut version of Passion for Customers available. The short cut is 25 minutes and includes the following organizations:</p> <ul> <li> Federal Express</li> <li> Louisville Redbirds</li> <li> Worthington Industries</li> </ul> <p> While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success. <br /> &nbsp;</p> <h3 class="imp"> KEY LEARNING POINTS</h3> <ul> <li> Learn that service and quality pay off - in both customer and employee satisfaction</li> <li> Improve company relations with customers by tuning employees into the details of customer service</li> <li> Encourage the quick responsiveness</li> <li> Recognize the importance of the front line individuals</li> </ul> <p> &nbsp;</p> <p> <strong>Run Time:</strong> 67 Minutes</p> Learn More
  2. A Passion for Customers with Tom Peters (Short Cut)

    A Passion for Customers with Tom Peters (Short Cut)

    $495.00

    <h2> Passion for Customers with Tom Peters</h2> <p> &nbsp;</p> <p> In&nbsp;<em>A Passion for Customers</em>, Tom Peters takes you on a guided tour of five extremely profitable organizations:</p> <ul> <li> Louisville Redbirds</li> <li> Federal Express</li> <li> Worthington Industries</li> <li> The Limited</li> <li> University National Bank &amp; Trust Company (UNB&amp;T)</li> </ul> <p> The short cut is 25 minutes and includes the following organizations:</p> <ul> <li> Federal Express</li> <li> Louisville Redbirds</li> <li> Worthington Industries</li> </ul> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles.</p> <p> &nbsp;</p> <p> Tom Peters gets to the heart of the &ldquo;excellence message&rdquo; by taking you on location to five leading organizations that provide superior customer service. <br /> <br /> You&rsquo;ll learn what Peters has discovered about these good-news stories - no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. <br /> <br /> Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given each of these companies their competitive edge. <br /> <br /> But a particular type of leadership is needed for an organization to do more than pay lip service to excellent customer service. While individual leadership styles differ, this program vividly shows us leaders who all are operating from common principles. <br /> &nbsp;</p> <p> While stories of gloom and doom regarding the American economy assault us daily, Peters shows us that it is possible, even in some of the most troubled sectors of the American economy, to be a raging success. <br /> &nbsp;</p> <h3 class="imp"> KEY LEARNING POINTS</h3> <ul> <li> Learn that service and quality pay off - in both customer and employee satisfaction</li> <li> Improve company relations with customers by tuning employees into the details of customer service</li> <li> Encourage the quick responsiveness</li> <li> Recognize the importance of the front line individuals</li> </ul> <p> &nbsp;</p> <p> <strong>Run Time:</strong> 67 Minutes</p> Learn More
  3. An Inside Job
  4. ARE YOU WITH ME? Common Courtesty on the Phone

    ARE YOU WITH ME? Common Courtesy on the Phone

    $495.00

    <h2> Description</h2> <p> <b>What&#39;s Included:</b> DVD, Facilitator&#39;s Guide pocket reminder cards <br /> (Program length: <strong>26 minutes</strong>)</p> <p> From making and taking calls to transferring calls and putting people on hold to taking and leaving messages, this program connects all the rules of telephone courtesy to a single, simple, easy-to-remember concept: treat the person on the other end of the line as though they were right there in the same room with you.</p> <h2> Key Learning Points</h2> <ul class="learning-points"> <li> Making a call is like making a visit</li> <li> Taking a call is like receiving a visitor</li> <li> Putting a caller on hold is like asking a visitor to wait at the door</li> <li> Transferring a call is like introducing two people</li> <li> Leaving a message is like making a call or a visit</li> <li> Taking a message is like receiving someone else&#39;s visitor</li> </ul> Learn More
  5. But I Don't Have Customers

    But I Don't Have Customers

    $845.00

    <p align="left"> Internal customers are often ignored or taken for granted--an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients.</p> <p align="left"> <b>Key How-To Learning Points:</b></p> <ul> <li> How to show respect for internal customers by determining their needs.</li> <li> How to keep internal deadlines and make commitments that stick.</li> <li> How to listen, ask questions and improve relations with coworkers.</li> </ul> <p> &nbsp;</p> <p> <b>Package Includes:</b> 21 minute VHS video or DVD, Self-Study Book and Leader&#39;s Guide.</p> Learn More
  6. Can't Be Denied: The Impact of Customer Discrimination

    Can't Be Denied: The Impact of Customer Discrimination

    $1,495.00

    <p> <strong>Participant Objectives</strong></p> <table border="0" cellpadding="0" cellspacing="0" style="font-family: Verdana, Tahoma, Arial, Helvetica; " width="580"> <tbody> <tr> <td colspan="4"> <p class="edge16" style="font-family: Futura, '55 Helvetica Roman', sans-serif; font-size: 14px; "> Too many organizations are learning the hard way that the actions of their leaders can create tremendous liability for the organization when it comes to workplace harassment. Organizations today must ensure that all of their Leaders are proactively working to create a respectful workplace free from harassment and discrimination.</p> </td> <td style="width: 6px; "> &nbsp;</td> </tr> <tr> <td> <p> &nbsp;</p> </td> <td style="width: 66px; "> &nbsp;</td> <td style="width: 159px; "> &nbsp;</td> <td colspan="2"> &nbsp;</td> <td> &nbsp;</td> </tr> <tr> <td> &nbsp;</td> <td colspan="3"> <ul> <li class="edge9" style="font-family: Futura; font-size: 13px; color: rgb(66, 66, 66); padding: 4px; "> Demonstrate employee actions or inactions that can create liability for the organization.</li> <li class="edge9" style="font-family: Futura; font-size: 13px; color: rgb(66, 66, 66); padding: 4px; "> Become aware that customers are lost because of bad and potentially illegal customer service practices.</li> <li class="edge9" style="font-family: Futura; font-size: 13px; color: rgb(66, 66, 66); padding: 4px; "> Realize the importance of providing good customer service to all customers.</li> <li class="edge9" style="font-family: Futura; font-size: 13px; color: rgb(66, 66, 66); padding: 4px; "> Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin.</li> <li class="edge9" style="font-family: Futura; font-size: 13px; color: rgb(66, 66, 66); padding: 4px; "> Promote increased customer retention.</li> <li class="edge9" style="font-family: Futura; font-size: 13px; color: rgb(66, 66, 66); padding: 4px; "> Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons.</li> </ul> </td> </tr> </tbody> </table> Learn More
  7. Customer Service Gone Viral

    Customer Service Gone Viral

    Regular Price: $795.00

    Special Price: $695.00

  8. Customer Service To The Rescue!

    Customer Service To The Rescue!

    $295.00

    <p> When Wilfred Jameson&#39;s parachute fails to open, he&#39;s in trouble. But customer service representative Henry Hawks knows just what to do &ndash; at least after a funny interaction on the phone. <br /> <br /> This is the perfect video to celebrate and thank all your employees who deliver great customer service. <br /> <br /> You&#39;ll be falling down laughing as the scene unfolds &ndash; and as the tension builds.</p> <p> <br /> <strong>Run Time:</strong> 5 Minutes</p> Learn More
  9. Customer Service: OR ELSE

    Customer Service: OR ELSE

    $195.00

    <p> In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.</p> <h4> <span style="color: #003366;">COMPLIMENTARY REVIEWS</span></h4> <p> &quot;...get ready for an unusually frank, honest and at times poignant surprise. Glen presents an entertaining look at not only customer service, but also basic human interaction and the related intangibles of self discipline and accountability.&quot; -- Training Media Review<br /> <br /> &quot;This video would be worthwhile in any venue. It defines standards and sets boundaries that could conceivably be new experiences for some people, regardless of capacity - either as customers or as in customer service. In fact, this video could benefit companies that don&#39;t even have customer service departments. It&#39;s not only a look at business, it&#39;s also a look at life.&quot; -- Training Media Review.<br /> <br /> &quot;You will laugh at Glen&#39;s rapier wit and keen scrutiny of every indignity ever endured at the mercy of an indifferent, bored, insulting or hostile salesperson, receptionist, national corporation or medical doctor. No one escapes.&quot; -- Training Scene <br /> &nbsp;</p> <h4> <span style="color: #003366;">KEY LEARNING POINTS</span></h4> <ul> <li> You are responsible for the customer</li> <li> Go beyond good; give great service</li> <li> People love to buy from people who love to sell</li> <li> There is no finish line</li> <li> Do it!</li> </ul> <p> <strong>Run Time:</strong> 59 Minutes</p> Learn More
  10. Customer Service: The Royal Treatment

    Customer Service: The Royal Treatment

    $745.00

    <p> Guest service is alive and well. This training program covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.</p> <p> It covers:</p> <p> Pro-active customer service</p> <p> The secrets of &quot;guest relations&quot;</p> <p> Everyone is a &quot;customer&quot;</p> <p> Package Contents: 19 minute DVD or VHS and Leader&#39;s Guide. DVD includes a customizable Powerpoint Presentation, printable leader&#39;s guide and bonus materials.</p> Learn More

Items 1 to 10 of 68 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Grid  List 

Set Descending Direction

The front line and the bottom line of any company is customer service training. If you cannot keep customers coming back you will not succeed. Customer service training videos are about repeat business and that is crucial whether you are IBM or Kentucky Fried Chicken. Carlton’s Training Solutions has put together an outstanding array of customer service training videos to keep your customers repeat customers.

Johnny the Bagger and Give ‘em the Pickle are fine examples of the quality customer service training videos that provide for excellent customer service training. If other companies provide good videos on customer service while you are going above and beyond, walking them to the door and giving them ideas from incredible customer service training that shows a real effort, where are they going to go? Nowhere. They’ll come back. This is where a great customer service training video like A Passion for Customers with Tom Peters can come in handy.

The advertising that generates a client to an organization can take thousands. And for the market share, it can take millions. Great videos on customer service like The Guest are simple and inexpensive. We all know we far more willing to go to a company, a restaurant, or a movie if a friend or associate told us about it. Customer service training videos are far less expensive and this kind of advertising is far more powerful. But most businesses fail to understand great customer service training videos provide those little extras that a client receives make them tell a story of how well they were treated. Going above and beyond for the client is thus worth millions. Customer service training videos like Bob Farrell’s The Leadership Pickles pay dividends. And smart companies know this.

Videos on customer service have long been the place organizations go to tap into that powerful word of mouth advertising. And recently the retailer Best Buy increased their customer service training budget for this purpose. In the past it was small companies on a budget who resorted to beefing up their customer service training videos to increase business. But when the small, quaint companies started to outperform the big spenders, word got around about customer service training videos. Big companies found out they too can gain millions in word of mouth advertising by implementing customer service training videos to increase their level of treatment of clients and creating a real experience that pays on the bottom line.

Videos on customer service are like little rules for a personal advertisement to the people from a friend. Apple Computer's rules for customer service have been documented everywhere. But getting people in the door is not difficult. Everyone wants to try the new restaurant in the area, or go with the new shoes store on the block or try the new company that everyone is talking about. But how do you get them to come in again? Customer service training videos are what keeps them coming in again and again.. It’s like a date. You have to give them the best you so they WANT to come back. Customer service training videos like So Help Me offer a company an opportunity to give its best representation of itself to hook the client so they never give anyone else a chance. Videos on customer training help your people deliver on this opportunity.

And this is when the customer service training video like The Difficult Guest beats the millions in advertising. The client is so happy with their experience with you they don’t even look for anyone else. A customer service training video doesn’t force clients to look at the advertisement in the mail. Videos on customer service don’t make you look at a TV or anyplace else the competition has spent to get them. Customer service training videos makes them actually look at you. And now you already have them. This is the impact of a powerful customer service video like Give em the Pickle.

A customer service training video is geared to make the people who represent the firm make the company look the like brightest, fun, intelligent, safe, clean experience possible. Videos on customer service illustrate the best way they can introduce themselves, their tone of voice, how happy they are to see you, and how genuine they are all part of the experience that your people give them. Customer service training videos are in essence your front line tool.

Customer service training videos affect so many parts of our lives. Just picture your favorite restaurant. Picture your favorite company. Picture your favorite organization. Why is it your favorite? The favorite restaurant might be your favorite because you had a wedding anniversary there and because of their perfect customer service training they treated you like royalty and you never forget them for it. The company might be your favorite because they use videos on customer service to always stay on the cutting edge and always have what you need and a person there who can explain it to you. And the favorite organization should be yours. With great videos on customer service it will be that place even you like to come into everyday because of the people who work there have been provided excellent customer service training to cater to your needs.

The difference between customer service training and say management training is it is the one element that affects the client personally while simultaneously it is the one un-constant. Customer care service training videos help in the one area that always can be improved upon and the creative ways to do this are unlimited. This is why a customer care training video is a powerful tool. Customer service training videos can be used over and over again. And that can be the difference between good customer service training and great videos on customer service.

Customer service training videos demonstrate many types of businesses with the same principles. Say your company sells shoes. All the other stores carry most of the same brands and all around the same price. What will make clients continue to come to your place of business over another? Maybe it’s because of their videos on customer service they always make sure to be right where you need them, off to the side waiting for any questions while the other stores avoid clients or stay at the register until you make your decision. Maybe it’s because of your customer service training video your people are always willing to go to the back and check to see if there is one in her size while others say it’s probably not there. It’s all demonstrated in one of the many videos on customer service like Give em the Pickle.

Customer service training videos save companies money at every level. In the corporate world, bad service can cost millions in the blink of an eye. The enthusiastic way a client is greeted and befriended can make the difference of them signing with you or with someone else. Great customer service training videos fixate on what elements are decision makers for clients and what they respond to best. A great customer service training video establishes these habits and employees are then taught consistently to keep the habits so clients consistently buy, shop and return. This is the impact of a great customer service video.

Give em the Pickle is a perfect example of a customer service video that illustrates why clients come back to a place of business and how to consistently perform so it stays that way. Give em the Pickle is that one customer service training video that refers to that extra thing your person representing you does for the client that is so simple and yet leaves a lasting impression. A pickle could be walking a client to the elevators after the big deal is signed. Utilizing the strategies in customer service training videos like this shows them it wasn’t just getting them to sign and then you say goodbye like that is all you wanted.

Videos on customer service can be very personal. In the Give em the Pickle video, another pickle memory can be as simple as overhearing it was a birthday or anniversary in the group and subtly leaving them a small cupcake to blow out. Another customer service training video will demonstrate the simple power of something like remembering a name. The power of remembering a name when you put that on the cupcake, or shake that hand ending the final meeting or hang up the phone after the big deal is closed is how a great customer service training video pays off. The clients are people and your people can change the way they feel about your company. Customer service training videos have now helped them see the company is as a person. A person who helped them.

In the absence of great customer service videos, everyone has a story of bad customer service. These should never be associated with your store, company or firm. The stories clients tell about your organization will be the kind that generates referral business. We provide free shipping anywhere in the US and all of our programs are tax free outside of California. Carlton’s training provides the best solutions for business training videos. To view more customer service training videos click on our site at Carltonstraining.com.