Guest service is alive and well. This training program covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.
It covers:
Pro-active customer service
The secrets of "guest relations"
Everyone is a "customer"
Package Contents: 19 minute DVD or VHS and Leader's Guide. DVD includes a customizable Powerpoint Presentation, printable leader's guide and bonus materials.
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