Conflict Resolution

Staff Recommended Programs

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  1. A.C.E. It! How To Solve Tough Workplace Problems

    A.C.E. It! How To Solve Tough Workplace Problems

    Regular Price: $795.00

    Special Price: $695.00

    <div class="product_desc"> <p> Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to <em>A.C.E. It! </em><br /> <br /> Most employees will agree that they spend too much time trying to solve problems that arise during the workday. Although we can&rsquo;t ignore these problems, we can learn how to handle them when they surface! <br /> <br /> ACE It! is a program that will help employees learn how to address and resolve stressful workplace problems by following the three easy steps of the A.C.E. Model.<br /> <br /> The A.C.E. Model works because it systematically combines objective information with subjective feelings. When solving problems, asking questions will uncover the issues, clarifying goals will enhance performance, and evaluating options will improve decision-making. These processes, combined with practical wisdom, will help employees build workable solutions and ultimately create a more productive work environment.</p> <h4 class="imp"> <span style="color: #003366;">The A.C.E. Model:</span></h4> <p> <strong>A </strong>- Ask fact &amp; feeling questions <br /> <strong>C </strong>- Clarify goals &amp; identify concerns <br /> <strong>E </strong>- Evaluate options &amp; select workable solutions</p> <h4 class="imp"> <span style="color: #003366;">KEY LEARNING POINTS</span></h4> <ul> <li> Help employees and co-workers solve problems that affect their ability and willingness to do their jobs effectively</li> <li> Describe the benefits to individuals and the organization if daily performance problems are resolved effectively</li> <li> Help employees and co-workers solve problems that affect their ability and willingness to do their jobs effectively</li> <li> Gain the commitment of employees and co-workers to solve problems on their own (rather than expecting &quot;others&quot; to provide solutions)</li> </ul> <p> <br /> We can help you acquire <em>A.C.E. It!</em>, a business training DVD originally produced by VisionPoint, which was purchased and is now owned by Monad Trainer&rsquo;s Aide. This training program is part of a closeout inventory consisting of limited quantities, reduced in price, and once sold will not be available again.</p> <p> <strong><br /> Run Time:</strong> 19 Minutes</p> </div> Learn More
  2. Bad Apples: How to Deal With Difficult Attitudes

    Bad Apples: How to Deal With Difficult Attitudes

    Regular Price: $695.00

    Special Price: $595.00

    <div class="product_desc"> <p> <em>How to Deal with Difficult Attitudes</em><br /> <br /> It&#39;s sad but true--one or more &quot;bad apples&quot; can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.<br /> &nbsp;</p> <h4 class="imp"> <span style="color: #003366;">Learning Point Highlights:</span></h4> <ul> <li> Teaches employees to recognize the impact of negative attitudes</li> <li> Outlines a five-step process for eliminating negativity</li> <li> Demonstrates how to apply the process to difficult vendors and customers</li> </ul> <h4 class="imp"> <span style="color: #003366;">Purchase Includes</span></h4> <ul> <li> DVD</li> <li> Facilitator Guide (multiple agenda options)</li> <li> Reproducible Participant Materials</li> <li> Reproducible Self-Study Guide</li> </ul> <p> &nbsp;</p> <p> <strong>Run Time: </strong>23 Minutes</p> </div> Learn More
  3. Between You and Me: Solving Conflict

    Between You and Me: Solving Conflict

    $745.00

    <p> A trainer&#39;s favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.</p> <h2> Key Learning Points</h2> <ul class="learning-points"> <li> Take responsibility for conflict</li> <li> Uncover both sides of the conflict</li> <li> Ventilate emotion</li> <li> Listen without arguing or judging</li> <li> Commit and get commitment to finding solutions</li> </ul> <p> <strong><br /> </strong></p> <p> <strong>Run Time:</strong> 23 Minutes</p> Learn More
  4. Between You and Me: Solving Conflict (Government version)

    Between You and Me: Solving Conflict (Government version)

    $745.00

    <p> <span style="color: rgb(44, 62, 73); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; ">Production Date: 1996</span></p> <p style="font-family: Verdana, Arial, Helvetica, sans-serif; color: rgb(44, 62, 73); font-size: 11px; "> Help employees solve conflict before it affects performance.</p> <p style="font-family: Verdana, Arial, Helvetica, sans-serif; color: rgb(44, 62, 73); font-size: 11px; "> Training Points:</p> <ul style="list-style-position: inside; color: rgb(44, 62, 73); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; "> <li> Understand both sides&#39; points of view.</li> <li> Vent and neutralize emotions.</li> <li> Listen without being argumentative or judgmental.</li> </ul> <p style="font-family: Verdana, Arial, Helvetica, sans-serif; color: rgb(44, 62, 73); font-size: 11px; "> A trainer&#39;s favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.</p> <p style="font-family: Verdana, Arial, Helvetica, sans-serif; color: rgb(44, 62, 73); font-size: 11px; "> Package Includes: 23 minute video or DVD and Leader&#39;s Guide.</p> Learn More
  5. Communicating Non-Defensively

    Communicating Non-Defensively

    $745.00

    <p> Clear communication can be hampered when a message is sent or received in &ldquo;self-defense&rdquo; mode. <br /> <br /> Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn&rsquo;t mean it personally? <br /> <br /> Many people have reasons for believing they&rsquo;re being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. <br /> <br /> The Defensiveness Chain that is created impairs communication and reduces productivity. Communicating Non-Defensively shows why everyone is naturally defensive and shows people how to get past it using five essential skills that promote a productive work environment. <br /> <br /> <strong>Through visuals and exercises, the video training shows: </strong></p> <ul> <li> How to disengage from a defensive position</li> <li> How to empathize and disarm a defensive person</li> <li> How to inquire and focus on the issues</li> <li> How to disclose ones own needs and goals non-defensively</li> <li> How to depersonalize the issues</li> </ul> <p> Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. <br /> <br /> <strong>Participants will learn to:</strong></p> <ul> <li> Express themselves openly and effectively</li> <li> Shift away from the defensive</li> <li> Guide others toward better communication</li> </ul> <p> <br /> This video package includes a leader&rsquo;s guide and participant&rsquo;s workbook.</p> <p> <strong>Run Time:</strong> 19 Minutes</p> Learn More
  6. Communication Breakdown

    Communication Breakdown

    $945.00

    <p> Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of their communication skills. Even more importantly, employees aren&rsquo;t provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The GOOD news is that the most common communication potholes in the road can be easily spotted and AVOIDED.</p> <p> Communication Breakdown, the engaging new training program will identify and prescribe a &quot;fix&quot; for the seven most important communication problems that can derail your organization. We&rsquo;ve illustrated seven common &quot;communication breakdowns&quot;:</p> <p> Believing there is one reality</p> <p> Choosing the wrong method</p> <p> Responding defensively</p> <p> Failing to share information</p> <p> Failing to be direct</p> <p> Breaching confidentiality</p> <p> Failing to listen</p> <p> Equip your employees to prevent a Communication Breakdown at work!</p> <p> Added features and benefits of DVD training include:</p> <p> Informative training points and bonus material for refresher or training talks</p> <p> A customizable PowerPoint&reg; presentation</p> <p> Video-enriched training organized by learning objectives that facilitates discussion</p> <p> A printable Leader&#39;s Guide</p> <p> Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards.</p> <p> <b>Package Includes:</b> 18 minute VHS Video or DVD, Includes a comprehensive leader&rsquo;s guide, PowerPoint Presentation on CD-ROM and Communication Breakdown Handbook.</p> Learn More
  7. Communication Nightmares: Solutions to Your Top Communication Problems

    Communication Nightmares: Solutions to Your Top Communication Problems

    $845.00

    <p align="left"> Learn how to turn a difficult conversation into an effective one!</p> <p align="left"> For Your Business Issues On Communication Skills, Conflict Resolution, and Teamwork.</p> <p align="left"> <b>How To-Training Points:</b></p> <ul> <li> How to focus on defining the basic problem of an issue.</li> <li> How to see the situation from the other&rsquo;s point of view.</li> <li> How to make sure your words, body language and tone of voice all send a consistent message.</li> <li> How to give and get feedback.</li> <li> How to lighten up a heated discussion.</li> </ul> <p align="left"> Communicating with coworkers can be one to the most challenging parts of your workday. At one time or another, we&rsquo;ve all had to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator. <i>Communication Nightmares</i> shows specific examples of how to handle these personality traits and how to turn that challenging situation into an effective conversation. &nbsp;</p> <p align="left"> <i>Communication Nightmares</i> explains that you must first make up your mind to deal with the situation, no matter how complicated or emotional it might be. Second, you must make the commitment to stick with the challenge until your message is clearly understood. Remembering these two tips will improve the way you communicate with your coworkers and the way they respond to you. &nbsp;</p> <p align="left"> <b>Video synopsis: </b>The dramatic scenarios in <i>Communication Nightmares </i>exemplifies coworkers struggling through different types of conversation and personality conflicts: a retail worker and manager trying to understand the other&rsquo;s perspective, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty communicating what she really wants to say. Each dramatization shows how each of these situations can be improved by understanding how to apply the appropriate techniques. &nbsp;&nbsp;&nbsp; &nbsp;</p> <p> <b>Package Includes:</b> 26 minute VHS video or DVD and Leader&#39;s Guide.</p> Learn More
  8. Conflict Resolution Strategies: Five Ways to Manage Conflict

    Conflict Resolution Strategies: Five Ways to Manage Conflict

    $695.00

    <p> No matter what the problem is, it needs to be solved. It should not become a source of discontent, hard feelings, broken friendships and / or broken business relationships. It is important to recognize that any problem that involves people who oppose your position is a conflict. Any conflict can be dealt with in a logical way. <br /> <br /> Conflict Resolution Strategies identifies five strategies that, if correctly applied, can lead to a satisfactory resolution. This study of the five major conflict resolution strategies is based on the relative values of outcome vs. relationship. <br /> <br /> The outcome is certainly important, but what about the relationships themselves? Is it worth it to deteriorate or sacrifice a long established relationship for the sake of the outcome? Is this conflict just a passing cloud, a serious breakdown, or a turning point? <br /> <br /> Everything comes down to answering the following two important questions: -What value do you place on the outcome of this conflict?-What value do you place on your relationship with your opponent? <br /> <br /> Once you have answered these questions, you choose the appropriate strategy, based on a logical win / lose formula. <br /> <br /> <br /> <br /> Participant Objectives <br /> <br /> Accommodate (I Lose, You Win) <br /> Avoid (I Lose, You Lose) <br /> Compromise (We Both Lose, We Both Win) <br /> Compete (I Win, You Lose) &amp; Collaborate (I Win, You Win) <br /> &nbsp;</p> <p> Package Includes: 18 minute video or dvd and Leader&#39;s Guide.</p> Learn More
  9. Conflict Resolution: A Win/Win Approach

    Conflict Resolution: A Win/Win Approach

    $745.00

    <div class="product_desc"> <p> All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. <br /> <br /> But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. <br /> <br /> <em> Conflict Resolution A Win Win Approach </em>will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.</p> <h4 class="imp"> <span style="color: #000080;">KEY LEARNING POINTS</span></h4> <ul> <li> Recognizing sources of conflict</li> <li> Using the Collaborative Management Method</li> <li> Applying the A-E-I-O-U Communication Model</li> <li> Assuming the role of a mediator</li> <li> Developing active communication skills</li> </ul> <h4> &nbsp;</h4> <h4> <span style="color: #000080;">VIDEO SYNOPSIS</span></h4> <p> A boxing ring is used to introduce the concept that workplace conflict cannot be resolved with physical means. Office environment scenarios are used to demonstrate typical sources of conflict and the five main methods of reacting to conflict:</p> <ul> <li> Competition</li> <li> Accommodation</li> <li> Avoidance</li> <li> Compromise</li> <li> Collaboration</li> </ul> <p> <br /> Collaboration is the only reaction that has the possibility of delivering a win/win outcome, IF both parties are willing to resolve, willing to get to the root of the issue, and willing to empathize. <br /> <br /> The A-E-I-O-U model which is then demonstrated, attempts to guide the individuals to a Collaborative resolution, by Assuming the other person means well, Expressing your feelings, Identifying the desired outcome, stating the Outcome you expect, and asking for Understanding. <br /> <br /> <em> Conflict Resolution A Win Win Approach </em>is intended for both managers and employees, and can be used in conjunction with other communication films, or as a comprehensive stand-alone training program. <br /> &nbsp;</p> <h4> <span style="color: #000080;">Purchase includes</span></h4> <ul> <li> DVD (25 Minutes)</li> <li> Leader&#39;s Guide</li> <li> 10 Employee Handbooks</li> </ul> <p> &nbsp;</p> <p> <strong>Run Time:</strong> 25 Minutes</p> </div> Learn More
  10. Conflict: The Rules of Engagement

    Conflict: The Rules of Engagement

    $545.00

    <div class="product_desc"> <p> According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we&rsquo;re rid of conflict is the day we die. <br /> <br /> Conflict, like death and taxes, is something we can bank on throughout our lives. <br /> <br /> &quot;But one of the great ironies about conflict,&quot; says Dr. Heim, &quot;is that conflict is a central component for developing team cohesion in the workplace.&quot;<br /> <br /> The art of conflict management on the job and in all interpersonal relationships is the subject of <em>Conflict: The Rules of Engagement.</em> Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization.</p> <h4> <span style="color: #000080;">KEY LEARNING POINTS</span></h4> <ul> <li> Understand the dynamics of conflict management and resolution</li> <li> Develop strategies for conflict management and resolution</li> <li> Learn how to listen and communicate more effectively</li> </ul> <p> <br /> This video package includes a workbook.</p> <p> <strong>Run Time:</strong> 45 Minutes</p> </div> Learn More

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