Johnny the Bagger:
A true story of Customer Service

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable customer service experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale. Customer Service skills are incredibly important, as illustrated in this film.

Learning Point Highlights:

• Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
• Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
• Equips participants to add their own "personal signature" to their work to surprise and delight customers.