AN INSIDE JOB

Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through The business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down. more-->

THE BALANCE SHEET BARRIER

Use The Balance Sheet Barrier for training and key financial documents will lose Their terror. It's an excellent lesson for every manager at any level. It's also invaluable for training accounting staff and others who need to understand The practical value of complex-sounding concepts. In this vital program, John Cleese stars as Julian Caruthers, a high level executive who's terrified of numbers! more-->

CAN YOU SPARE A MOMENT?

Every manager should know how to address personal issues when They affect a staff member's productivity. The key is to show sensitivity and learn appropriate counseling techniques. In Can You Spare A Moment? John Cleese shows managers and team leaders how to conduct a counseling interview, including The four stages of a successful structured approach. more-->

THE CUSTOMER IS ALWAYS DWIGHT

Achieving 100 percent quality The first time, every time requires everyone in The process treating The next person in The line as an internal customer. Discover Process Management, The approach explored by Dwight in this vital program - you'll learn that quality at work leads to a quality product! more-->

THE DREADED APPRAISAL

One of The world's best-selling learning resources, reveals The techniques required for effective appraisal interviewing. This program illustrates some typical problems managers and team leaders are likely to face in Their interviews. It demonstrates how to turn The interview into a positive experience for both The employer and employee. more-->

THE CONTROL OF WORKING CAPITAL

Customers won’t pay on time, suppliers won’t deliver until bills are paid; spare capital is tied up in work-in-progress. It’s a ‘catch 22’ situation that can bring a business to its knees.

This humorous video makes the subject easy to understand and proposes ways of avoiding the traps that lie in wait for the unwary manager. We are shown where capital is locked up in a business and how to free it up and how sales forecasts and regular meetings can help control working capital.

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The "From Hell" Series

This series includes short video tapes from the humorous John Cleese. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. more-->

GOING TO A MEETING Video Series
Part 1: MESSING UP A MEETING
Part 2: MEETING MENACES

Despite all The advances in communication technology, There is no substitute for a group of people getting together. We need meetings. When They work properly, They make our organizations run smoother and our teams function more effectively. They are an important setting in which, as individuals, we can demonstrate our talents. Of course, when meetings go badly it's a different story. All those taking part in a meeting must prepare properly, be punctual, and make a positive contribution; as well as avoid and cope with destructive behaviour. Going to a Meeting clarifies These important roles for The attendee, so that everyone can get The most out of meetings. more-->

THE HELPING HAND: Coaching Skills For Managers

Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on Their entire department's workload? The lesson of this timely program is a universal one: managers need to delegate Their projects accordingly. As a result, They'll discover more time to coach The team. more-->

The Howlers Series

The "Howlers" Series tapes are designed for meeting openers, breaks and closers. They show short, funny clips from various John Cleese training videos. These videos do not constitute a training program by themselves. They are simply a fun way to liven up a meeting. more-->

I'D LIKE A WORD WITH YOU

This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing The wrong way to interview, it Then shows how The right skills can keep staff motivated and working towards The same goals. more-->

IF LOOKS COULD KILL

Who killed Charles Hapless? This is a murder mystery story with a difference. The famous Detective Inspector Nugget reveals The murderer by analyzing all The suspects' behavior. Was it Sister Cartledge, The grumpy nurse? Or Mr. Welt, The impatient shoe-shop manager? Perhaps Miss Fairstone, The helpful airline employee, did The dastardly deed. If Looks Could Kill proves that behavior is a powerful tool that can be used positively for The good of all - or negatively, like The proverbial blunt instrument, to enrage, wound, scare - or even kill! Why is it that an individual can be pleasant to one person and Then offensive to another, simply in response to that person's behavior? This video solves The mystery. It explains exactly why behavior is so important when dealing with The public and shows how to use it to help, rather than harm, customer relations. more-->

The Importance of Mistakes

This program takes place at a live presentation to one of the USA's most prestigious training forums. Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process. He shows that each mistake is a valuable lesson leading people towards the correct solution. He suggests that the fear of taking risks and making mistakes can stifle individual and group creativity and kill innovation. more-->

MEETINGS BLOODY MEETINGS

Too many meetings are genuine nightmares. They lack preparation, direction, and worst of all, results. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And John Cleese ensures you get plenty to laugh at along The way. more-->

MORE BLOODY MEETINGS

Think John Cleese has learned his lesson fully? Dream on - it's back to court! This 1994 re-make is a follow-up to the best-selling title Meetings, Bloody Meetings. Through trial and error, you'll discover the interpersonal skills needed to keep every meeting more productive in this humorous program. more-->

PERFORMANCE MATTERS: The Importance of Praise
Hosted by John Cleese

This new program makes The point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing The quality and quantity of The output of The people who work for them, providing it is correctly applied. more-->

PERFORMANCE MATTERS: The Need For Constructive Criticism
Hosted by John Cleese

This new program makes The point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing The quality and quantity of The output of The people who work for them, providing it is correctly applied. more-->

SO YOU WANT TO BE A SUCCESS AT SELLING?

To give all sales staff a solid grounding in core sales skills. This classic four-part series is ideal for new sales recruits or as a refresher for experienced members of The sales team.

Part 1: The Preparation
Part 2: The Presentation
Part 3: Difficult Customers
Part 4: Closing The Sale more-->

STRAIGHT TALKING: The Assertiveness Video

John Cleese shows you how submissive behavior causes people to be ignored, and how very damaging aggressive behavior can be to everyone involved. This program teaches that The value of assertive behavior is that managers can be honest with Themselves and others, without emotion. more-->

TELEPHONE BEHAVIOR: The Rules Of Effective Communication

Talking on The phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master The techniques of positive, friendly telephone communication. Cleese takes you from The brief introduction to closing The call, with helpful advice every step of The way. You'll discover how to ask open questions, listen actively, and send verbal signals to The caller to ensure Their message is heard and understood. more-->

THINK OR SINK

In Think Or Sink, John Cleese firmly believes in making team decisions. Unfortunately, his team consists of me, myself and I. Cleese plays an egotistical General Manager, who boldly declares: "I'm The one The board asked for a proposal, so I'm The one who's going to propose it. You can forget all this stuff about joint solutions". But instead of all The glory, Cleese winds up with all The blame, and he loses his job. more-->

THE UNORGANIZED MANAGER

Part I: Damnation video
In this 1996 remake, St. Peter (John Cleese) reviews Lewis's mortal sins including leaving jobs unfinished, missing deadlines, and making life pure hell for coworkers.

Part 2: Salvation video
In this 1996 remake, Richard Lewis still needs a few miracles. He can't set priorities, schedule time for active tasks, or allocate time for reactive tasks.

Part 3: Divine Intervention video
In this 1997 remake, John Cleese is back as St. Peter, and he explains why it's important to clarify The responsibilities of each team member, set measurable standards, and agree upon performance targets. more-->