Give 'em The Pickle

Bob Farrell, "The most impassioned customer service guru of his time," returns with his incomparable style, wit and customer service wisdom in "Give 'em the Pickle!" A fun, motivating look at the most important thing we can do in business—take care of the customer.

Bob Farrell's Give em the Pickle is our number one selling customer service dvd! Give 'em the Pickle has become The most frequently used customer service training video in the country. The message Bob Farrell presents in Give em the Pickle is one that can be used for more than just customer service training. Many find that teamwork training, leadership training, and motivation are all enhanced by using the Give 'em The Pickle video program.

Bob Farrell's Give 'Em The Pickle training program is still the essential customer service skills training video. It illustrates that we are all in the people business. It's not what we make or sell that's critical; it's how we take care of the people who buy it. Our job is to make customers happy. It may be walking a customer to an item they're looking for rather than just pointing. Or maybe it's a handwritten "thank you" note in every order shipped. The best way to do that is by giving out "pickles", or in other words, that "special something extra" you do for a customer. The trick is figuring out what your customers want, then making sure they get it. That's the Pickle!

The Give 'Em The Pickle Customer Service Program pertains to understanding human nature. We more often talk about The bad experiences than the good in customer service. Give 'Em The Pickle helps show you how to provide exceptional customer service and even memorable customer service. You have to go beyond what The customer needs and give them what They want. Just give them the Pickle!

Great Companies and Successful Employees Do Four Things:

Attitude -- Choose your attitude. How you think about the customer is how you will treat them. In a way, you're in show business, so play the part!

Consistency -- Customers return because they like what happened the last time. Set high service standards and live them every day.

Teamwork-- Commit to teamwork; look for ways to make each other look good. In the end, everything you do ends up in front of the customer.

Service -- Make serving others your number one priority. You work in a noble profession, so be proud of what you do and where you work.

Give 'Em The Pickle Stories

The much awaited sequel arrives this summer, demonstrating The implementation of The Give 'Em The Pickle program into various businesses across The country. These stories illustrate exceptional service and become a hands on guide with examples of how The best customer service is delivered. All by deciding to just Give 'Em The Pickle.

Key Skills:

• Customer Service Training
• Leadership Training
• Good Customer Service Skills
• Leadership Skills
• Leadership Training Videos
• Great Customer Service