M.E.E.T. ON COMMON GROUND

Teach employees to recognize and respond to inappropriate or illegal situations professionally…and with respect.

This NEW straightforward video provides practical skills that all of your employees can use to create a respectful and inclusive workplace. Unlike many programs that focus on high-level "strategic" Theories concerning diversity and inclusion management, M.E.E.T. on Common Ground is a "ground-zero" tactical approach.
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EVERYBODY WINS: How to Turn Conflict into Collaboration

Everybody Wins: How to Turn Conflict into Collaboration emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.
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BETWEEN YOU AND ME: Solving Conflict

Help employees solve conflict before it affects performance. A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve Their own conflicts with minimal management intervention.
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CONFLICT RESOLUTION STRATEGIES: Five Logical Ways to Manage Conflict

No matter what the problem is, it needs to be solved. It should not become a source of discontent, hard feelings, broken friendships and / or broken business relationships. It is important to recognize that any problem that involves people who oppose your position is a conflict. Any conflict can be dealt with in a logical way.
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Let's Get Together: Communicating Respect In a Diverse Workplace

Let's Get Together: Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork.

Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace!
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A.C.E. IT! How To Solve Tough Workplace Problems

Most employees will agree that They spend too much time trying to solve problems that arise during The workday. Although we can't ignore these problems, we can learn how to handle them when They surface! A.C.E. It! is a new program that will help employees learn how to address and resolve stressful workplace problems by following The three easy steps of The A.C.E. Model.
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Hot Under the Collar: Dealing with Angry Customers

Customers, especially angry ones, can make or break your business! If they are not treated with care, they can hang up and take their business elsewhere-or worse yet, advise others to do the same. If an employee becomes defensive while dealing with an angry customer, the situation could become a major problem.
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