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Under the Collar: Dealing with Angry Customers |
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Hot Under the Collar: Dealing with Angry
Customers
17 Minute Training Program
Customers, especially angry ones, can make or break your business! If
they are not treated with care, they can hang up and take their business
elsewhere--or worse yet, advise others to do the same. If an employee
becomes defensive while dealing with an angry customer, the situation
could become a major problem.
This video teaches service personnel how to calm angry customers, get
to the root of the problem, and handle customers tactfully and effectively.
Key Training Points:
- How to acknowledge customer feelings, get the facts, and uncover
needs
- How to solve the problem so the customer will want to come back
- How to suggest alternatives, agree on solutions, and follow through
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Online Preview Coming Soon
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| $595.00 |
| $476.00 |
| $535.50 |
| $476.00 |
| $476.00 |
| $195.00 |
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