Can't Be Denied: The Impact of Customer Discrimination

Be the first to review this product

Price:
$1,495.00

Availability: In stock

Average Rating: Not Rated
OR

Can't Be Denied: The Impact of Customer Discrimination

Participant Objectives

Too many organizations are learning the hard way that the actions of their leaders can create tremendous liability for the organization when it comes to workplace harassment. Organizations today must ensure that all of their Leaders are proactively working to create a respectful workplace free from harassment and discrimination.

 

      Demonstrate employee actions or inactions that can create liability for the organization.

      Become aware that customers are lost because of bad and potentially illegal customer service practices.

      Realize the importance of providing good customer service to all customers.

      Understand that a good customer service policy will be the same for all customers regardless of age, race and national origin.

      Promote increased customer retention.

      Recognize the key action that leaders must do to comply with the law and ensure quality customer service to all patrons.

Write Your Own Review

You're reviewing: Can't Be Denied: The Impact of Customer Discrimination

How do you rate this product? *

  1 star 2 stars 3 stars 4 stars 5 stars
Price
Value
Quality