Bob Farrell

Bob Farrell

Staff Recommended Programs

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  1. Give 'em The Pickle

    Give ‘em the Pickle Training Video by Bob Farrell

    $895.00

    <p> This training program is loaded with humor, touching stories, fun graphics, and great music that all work together to deliver the powerful message: &quot;take care of your customers.&quot; Bringing the enthusiasm and profound wisdom of Bob Farrell to your next meeting is a sure-fire way to transform your team into a bunch of pickle-givers!</p> <p> <span style="font-family: arial,helvetica,sans-serif;">PICKLES are those special or extra things you do to make people happy. It&#39;s a hand written thank you note with every order shipped. It&#39;s walking the customer to the item they&#39;re looking for rather than pointing... or maybe it&#39;s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That&#39;s the message behind the Give &rsquo;em the PICKLE training video!</span></p> <p> <span style="font-family: arial,helvetica,sans-serif;">Highly entertaining and motivational, the Give &rsquo;em the PICKLE training video will inspire management and employees to do the most important thing they can do in business...take care of the customer.</span></p> <p> <span style="font-family: arial,helvetica,sans-serif;">Give &rsquo;em the PICKLE Training Video Key Learning Points...</span></p> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Service:</strong> <em>Make serving others your #1 Priority</em><em>.</em> You work in a noble profession, be proud of what you do. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Attitude:</strong> <em>Choose your Attitude.</em><em> </em>How you think about your customers, is how you will treat them. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Consistency: </strong>Set high standards, and stick to them. Customers return because they like what happened last time. </span></li> </ul> <ul> <li> <span style="font-family: arial,helvetica,sans-serif;"><strong>Teamwork: </strong>Look for ways to make each other look good. In the end, everything ends up in front of the customer!</span></li> </ul>

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  2. I’ll Be Back!

    I’ll Be Back!

    $595.00

    <p> For 30 years, restaurateur Bob Farrell excelled in an industry with an 80% failure rate. <br /> <br /> Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970&rsquo;s, Farrell is a master of serving the customer. As an added feature, Farrell interviews his good friend Jack McMillan, co-chairman of Nordstrom, a company cited more than any other as the standard for customer service. <br /> <br /> Today, Bob Farrell is a nationally sought after speaker, and consults with Fortune 100 and small businesses alike. Called by many &quot;the most impassioned customer service speaker in the business&quot;, Farrell shares his unique insights with heartfelt conviction.<br /> <br /> Learn the basic ingredients to bring the customer back:<br /> 1-Service<br /> 2-Consistency<br /> 3-Attitude<br /> 4-Teamwork <br /> <br /> This training package includes a leader&rsquo;s guide.</p> <p> <br /> <strong>Running Time:</strong> 25 Minutes</p> Learn More
  3. The Leadership Pickles Customer Service Training Video

    The Leadership Pickles Customer Service Training Video

    $895.00

    <p> What Bob Farrell did for customer service in the run away hit &ldquo;Give `em the PICKLE!,&rdquo; he&rsquo;s doing again for leadership with &ldquo;The Leadership Pickles!&rdquo; What defines a leader? According to Bob Farrell... &quot;Leaders are those who SERVE the people who SERVE the customer.&quot;<br /> <br /> Just as customers need pickles - those special things you do for them to keep them coming back - your employees need their pickles too. They want and need certain things from you as their leader. If they get them, they&rsquo;ll follow you and achieve great things. If they don&rsquo;t get their leadership pickles, their belief and respect for you as a leader may begin to slip. Being in leadership is a tough job. It requires you to be the best you can be. &quot;The Leadership Pickles!&quot; will inspire you to give your employees their leadership pickles!<br /> &nbsp;</p> <h3> KEY LEARNING POINTS</h3> <ul> <li> Spread enthusiasm through creating a sense of urgency and making things fun</li> <li> Inspire confidence by taking fear out of the future, communication and listening</li> <li> Demonstrate integrity at all times</li> </ul> <p> <br /> Package includes the video, &quot;The Leadership Pickles&quot; 50 sheet Pickle Sticky Pad, 10 &quot;Leadership Pickles&quot; Pocket Reminder Cards, 1 Gold Pickle Lapel Pin, 5 Green Pickle Lapel Pins and 1 Leader&rsquo;s Guide on CDROM.</p> Learn More
  4. What's Your Pickle

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