ARE YOU WITH ME? Common Courtesy on the Phone

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$495.00

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$495.00

ARE YOU WITH ME? Common Courtesty on the Phone

Description

What's Included: DVD, Facilitator's Guide pocket reminder cards
(Program length: 26 minutes)

From making and taking calls to transferring calls and putting people on hold to taking and leaving messages, this program connects all the rules of telephone courtesy to a single, simple, easy-to-remember concept: treat the person on the other end of the line as though they were right there in the same room with you.

Key Learning Points

  • Making a call is like making a visit
  • Taking a call is like receiving a visitor
  • Putting a caller on hold is like asking a visitor to wait at the door
  • Transferring a call is like introducing two people
  • Leaving a message is like making a call or a visit
  • Taking a message is like receiving someone else's visitor

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