Carlton's Training Solutions is proud to welcome you. We cater to a variety of different industries with a diverse selection of Corporatetraining programs, DVD's, online training, Books, and CD-ROMs covering a huge selection of topics.
Our Corporate Training Programs are used in a wide variety of industries, including Hospitality, Retail, Industrial, Government, Manufacturing, Hospitals, Healthcare and Medical professionals, Human Resources Training Managers, and more! Jim Case of Carlton's Training has ensured that we carry titles by all of the Training Industry leaders such as Ken Blanchard, Bob Farrell, Lou Holtz, Joel Barker, Tom Peters, Stephen Covey, Morris Massey, Ben Zander, Dewitt Jones, and James Autry, to name a few.
Jim Case at Carlton's Training is head of contract negotiation and sales. He has been with the company for eleven years.
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Carlton's Training has operated for thirteen years under one simple philosophy. If we put The customer first, They call us first. It's a cliche, but our customers really do come first. We're proud of The responses we get from surprised clients when we have extended ourselves in a manner not expected.
REFRESHING CUSTOMER SERVICE STORY
Awful customer service is remembered more than good customer service because good is EXPECTED and should be forgotten. That's why this story is so refreshing.
Translated from letter:
"Due to extreme weather conditions, no deliveries were possible the day of my customer service training. But Jim Case of Carlton's Training called another client in Chicago and had them messenger us their program that they weren't using. The fact that he was willing to take control of the situation and lend a creative solution made me feel extremely important. I always use this very story in my customer service training. Sincerely, Irene Rogers"
At Carlton's Training, we consistently strive to surprise customers wanting a good customer service experience, and instead provide a miraculous one you can come to expect. -Jim Case